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Firefox crashes randomly

  • 8 replies
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

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bp-d4634d50-195c-470a-8186-8615b2161119 11/19/2016 8:24 AM bp-23304b57-3534-4ac2-9b4c-5a4b52161119 11/19/2016 8:15 AM bp-553d8a6e-44b6-4eaf-855c-27f5a2161118 11/18/2016 6:12 PM 7a670a4f-e326-45f8-8b11-9b8cc934e4e5 11/18/2016 5:49 PM bp-a50d80d4-3860-46fd-ab19-dd5052161118 11/18/2016 5:08 PM 8dda9f89-96a4-4119-9621-1ed7931ed3e1 11/16/2016 5:57 PM bp-a92557ff-cae0-4755-8e6f-7500e2161116 11/16/2016 5:40 PM bp-361fe27b-3ce5-469a-9aff-2d5132161116 11/16/2016 5:30 PM a3ee7b1a-f79f-4e72-a5d6-7478d4697591 11/14/2016 8:57 AM 3674a3a7-91fc-4691-a3b7-acb8b10a6917

bp-d4634d50-195c-470a-8186-8615b2161119 11/19/2016 8:24 AM bp-23304b57-3534-4ac2-9b4c-5a4b52161119 11/19/2016 8:15 AM bp-553d8a6e-44b6-4eaf-855c-27f5a2161118 11/18/2016 6:12 PM 7a670a4f-e326-45f8-8b11-9b8cc934e4e5 11/18/2016 5:49 PM bp-a50d80d4-3860-46fd-ab19-dd5052161118 11/18/2016 5:08 PM 8dda9f89-96a4-4119-9621-1ed7931ed3e1 11/16/2016 5:57 PM bp-a92557ff-cae0-4755-8e6f-7500e2161116 11/16/2016 5:40 PM bp-361fe27b-3ce5-469a-9aff-2d5132161116 11/16/2016 5:30 PM a3ee7b1a-f79f-4e72-a5d6-7478d4697591 11/14/2016 8:57 AM 3674a3a7-91fc-4691-a3b7-acb8b10a6917

Chosen solution

I still got crashes when playing video so I disable HW acceleration and restart firefox. I haven't gotten any crashes since then. It's really strange because firefox was working fine before with HW acceleration enabled. Maybe firefox or graphic driver updates were the cause, I don't know. This is resolved for now.

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All Replies (8)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.


Signature: nvwgf2umx.dll | ntdll.dll@0x3c1b7

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

msvproc.dll = Media Foundation Video Processor

mfplat.dll = Microsoft Windows Media Foundation Platform

d3d11.dll = Direct3D 11 Runtime = Microsoft

KERNELBASE.dll = Microsoft

msctf.dll = Microsoft

ntdll.dll = Microsoft

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

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Forgot to add; Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

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I have run sfc 2 times already. There is no error.

There is new graphic driver update. I just updated and I will see if it fixes my problem.

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hi laija, please try this in order to address crashes that might happen during media playback: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.windows-media-foundation.allow-d3d11-dxva. double-click it and change its value to false.

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Thanks for reply. Yeah, these crashes happened when I was watching Twitch. I had 2 more crashes since my last post.

This one happened after I updated my graphic driver. bp-e3cf66c1-e9ca-4091-9655-92e932161119

This one happened shortly after i change media.windows-media-foundation.allow-d3d11-dxva to false bp-ebe0c546-a813-4716-8dc0-013492161119

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This one happened after I updated my graphic driver. bp-e3cf66c1-e9ca-4091-9655-92e932161119

Signature: nvwgf2umx.dll | ntdll.dll@0x3c1b7

msvproc.dll = Media Foundation Video Processor

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

mfplat.dll = Microsoft Windows Media Foundation Platform

d3d11.dll = Direct3D 11 Runtime = Microsoft

KERNELBASE.dll = Microsoft

msctf.dll = Microsoft

user32.dll = Windows User API

ntdll.dll = Microsoft

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager +++++++++++++++++++++++++++++++++++++++++++++++++++ shortly after i change media.windows-media-foundation.allow-d3d11-dxva to false

bp-ebe0c546-a813-4716-8dc0-013492161119

Signature: nvd3dumx.dll | ntdll.dll@0x3c1b7

mfcore.dll = Media Foundation Core DLL = Microsoft

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

d3d9.dll = Microsoft Direct3D

mfplat.dll = Microsoft Windows Media Foundation Platform

d3d11.dll = Direct3D 11 Runtime = Microsoft

KERNELBASE.dll = Microsoft

msctf.dll = Microsoft

user32.dll = Windows User API

ntdll.dll = Microsoft

nvd3dumx.dll = NVIDIA Graphics Driver

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager

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Chosen Solution

I still got crashes when playing video so I disable HW acceleration and restart firefox. I haven't gotten any crashes since then. It's really strange because firefox was working fine before with HW acceleration enabled. Maybe firefox or graphic driver updates were the cause, I don't know. This is resolved for now.

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That was very good work. Well done.