
cannot log on
Mozilla crashed on me and I can't log on to my gmail account or see my bookmarks, etc. I've tried everything I know to get back to my account the way it was before 12:30pm today. Can Mozilla contact me via bonalven@aol.com instead of bonnietardella@gmail.com?
All Replies (1)
Hi, if the problem is only that you can't log in to Gmail, delete ALL references to Gmail as shown under the heading 'How do I remove a single website from my history?' in this article - Delete browsing, search and download history on Firefox, then try the site (not from an old bookmark) again. Note: It may take a few minutes to complete the deletion.
If you have lost all your bookmarks, first try restarting Firefox - 3-bar menu > Exit Firefox in bottom right corner.
If that doesn't help, and in case a Refresh has occurred, please look on your Desktop for a file named Old Firefox Data - Refresh Firefox - reset add-ons and settings.
If the file isn't there, you can try this: Open bookmarks > Show All Bookmarks > Import and Backup > Restore, and see if you have a backup there.
If not, please see -
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