Users with Bitdefender security software installed may experience problems loading websites, particularly Facebook.com. We are working on a workaround, but as a temporary mitigation, disabling Bitdefender or turning off its traffic filtering features may resolve the issue.

I just logged into Facebook on Chrome and DuckDuckGo with no problems at all.

This is a FIREFOX problem.

Haven't I said that? This is a conflict between Firefox and Bitdefender.

Users with Bitdefender security software installed may experience problems loading websites, particularly Facebook.com. We are working on a workaround, but as a temporary mitigation, disabling Bitdefender or turning off its traffic filtering features may resolve the issue.

I don't want to disable my internet security software completely, neither do I want it to stop warning me about suspicious websites. I followed Bitdefender's instructions on how to add a specific exception for Facebook.

But that didn't help. I still can't even get any results when I google Facebook. The little ball in the taskbar just keeps bouncing back and forth with no results. Totally stuck.

Again, this is just a problem on Firefox. Currently I can get to Facebook on other browsers, but not Firefox.

Haven't I said that? This is a conflict between Firefox and Bitdefender.

And I already said: I'm not going to completely disable my internet software.

I understand that this is a conflict, but suggesting that I shut down my internet security is not a feasible solution.

There are other workarounds that you can find in bug 2034178.

Thank you! The workarounds I see there are unfortunately not understandable (therefore not feasible) for a layperson. Years ago, when I was married to someone getting a doctorate in AI at MIT, I used to joke about his friends not being able to conceive of a brain that wasn't already their own. Occupational hazard ;-)

I would like instructions on how to implement any of the following:

1- "Hack that worked for me: about:config, search for security.tls.version.max and change it from 4 to 3. This worked for a day, then got reset back to 4 the next day, so I had to re-apply the fix."

2- these settings allow Facebook to load normally: security.tls.version.max=4 network.http.http3.enable=false

Could you translate, please?

BTW, I'm not going to try to build a browser with a patch as someone else suggested, LOL.

If those suggestions require computer expertise above my pay grade, I'll have to just go to Facebook using other browsers until this is solved.

Any idea when that's likely to happen? :-)

Just enter about:config in the address bar and hit Enter. You'll find there a field to search for preferences, everything there is quite straightforward.

We want to release a fix on Tuesday, April 28.

Just enter about:config in the address bar and hit Enter. You'll find there a field to search for preferences, everything there is quite straightforward. We want to release a fix on Tuesday, April 28.

Straightforward, really?

The only thing I see when I put that into the address bar is a warning about changing settings and a blank search bar for preferences with no other explanation. So... What preferences am I searching for...? I have no idea what settings I'm supposed to be changing. No clue whatsoever and you certainly didn't spell that out, quite the opposite.

Telling a layperson that something utterly baffling is "quite straightforward" accomplishes nothing but demonstrating your Great Expertise --greater than mine. Well, whoopee and congratulations for that.

I think I'll just keep using Duck Duck Go for Facebook, until the fix is implemented on Tuesday. Thanks anyway.

You've already received names of these preferences, for instance security.tls.version.max with default value 4' to be changed to 3.