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Cannot login to Apple ID

  • 4 replies
  • 1 has this problem
  • 11 views
  • Last reply by FredMcD

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Hi,

I'm trying to access my Apple ID (appleid.apple.com). When I select "Sign In" the page hangs and never displays the fields to enter my user name and password. The message I get is "This action could not be completed because of an error. Try again or check back later."

Under Settings > General > Network Settings I selected No proxy and I disabled DNS over HTTPS. But neither of these actions made a difference.

Eventually, I had to use Microsoft Edge to access my account.

Any ideas?

Thanks!

Hi, I'm trying to access my Apple ID (appleid.apple.com). When I select "Sign In" the page hangs and never displays the fields to enter my user name and password. The message I get is "This action could not be completed because of an error. Try again or check back later." Under Settings > General > Network Settings I selected No proxy and I disabled DNS over HTTPS. But neither of these actions made a difference. Eventually, I had to use Microsoft Edge to access my account. Any ideas? Thanks!

All Replies (4)

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I was able to sign into my account. see screenshot Sounds like you're blocking something, can you post a similar screenshot and block your personal data.

Modified by jonzn4SUSE

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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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Thank you both!

Unfortunately, nothing I try seems to work. I've modified the Protection settings, I've uninstalled all of my extensions, and I tried reinstalling Firefox. This is the first time I've reinstalled Firefox in 12 months, but I also tried removing all cache and cookies just in case it made a difference. But I still can't get to the page which allows me to enter my user name to manage my Apple ID. I'm also having an odd experience with other sites I use such as www.bing.com. I tried downloading and installing Google Chrome just to see and I was able to get in without a problem. I attached a screenshot that I can get in using MS Edge. I didn't attach a screenshot using Chrome.

Let's go ahead an close this issue. With any luck the more I try using Firefox the better my experience will be.

Again, thank you both for taking the time to reach out. It's much appreciated!

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