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Account locked but email works fine

  • 3 replies
  • 4 have this problem
  • Last reply by jscher2000

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Tried signing in to firefox sync and account got locked with the following message, "The confirmation email we sent to <my email-id> was returned and we’ve locked your account to protect your Firefox data."

My email works fine and I could use it to login and ask this question. Please help

Modified by alokminesh

All Replies (3)

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The Gmail outage may be rejecting messages to your account from the Firefox Account server, or the problem may be very intermittent.

I suggest waiting until we hear more from the Firefox Accounts team on whether they can do something on the back end for all Gmail users affected by lockouts.


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Access to google mails is frequently blocked by hangouts which delayed login. How to remove "hangouts" from google mail.


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Access to google mails is frequently blocked by hangouts which delayed login. How to remove "hangouts" from google mail.

Is hangouts the little chat box in the lower left of the Gmail page? I don't know why that would block access to email, but I don't use Gmail very much myself. Since this question is about a Firefox Account, could you please start a new question:

You may want to test in Firefox's Safe Mode to see whether that makes any difference, and mention the results of your test in your new question. Here's how:

In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

A small dialog should appear. Click "Start in Safe Mode" (not Refresh). Then try Gmail and see how it goes.


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