Firefox Support Forum

I have a user that is unable to open Firefox. When she tries, she gets a popup that says Firefox is already running, but is not responding. I have followed the troubleshooting guide, but I am still having this same issue. I uninstalled, and reinstalled Firefox twice with fresh downloads from the Mozilla website. We are still having the same issue. Unless I close Firefox through task manager, the window will keep popping up.

Any assistance will be greatly appreciated.

hi team,

I'm able to intercept traffic using firefox and burp suite successfully but that my HTTP request got redirected to somewhere like https://www.google.com/search?client=firefox-b-d&q=hi&fcbz=1 and I got an error in firefox

please solve it

I am working on development of a SaaS platform that will use a 3rd party chat bot for customer support. Enhanced tracking protection blocks the bot.

If I click the shield and use the toggle to turn off ETP the bot loads. So far so good. But we don't want our users to have to click the toggle every time they want support.

So I figured I would add exceptions to ETP. When I click the shield to see what is being blocked I see the bot URL. When I add the URL to the enhanced tracking protection exceptions whitelist the bot is still blocked. I also added our URL to the list. Still being blocked. I would expect to be able to see the bot if our URL and the blocked URL are both on the whitelist, but I don't.

Is the exceptions list working as intended and not meant to do what I think it is meant to do? Am I missing settings that I need to use differently? Any help appreciated. (Sorry, I can't do screenshots because we're still in development)

Hi - Suddenly after using Firefox for many years I cannot open several of my financial-banking sites on my laptop. After entering the password, the browser goes back to the log-in screen. Starting again repeats this circle. I have tried turning off enhanced tracking but there is no effect. This problem occurs on these sites: new.alterna.ca, alternabank.ca and motivefinancial.com. Oddly enough, easyweb.td.com still works to access my account. On my android mobile, logging in with Firefox works fine on all these sites. Can you help me resolve this issue? I don't want to have to start relying on Edge or Chrome! Paul Thomson

Facebook, logging in with wrong user despite the proper credentials being given while using Firefox 109.0, Win 10, Lenovo Ideapad 5 PC.

Only since upgrading to ver 109.0.

Can we move sidebar to bottom? I am interested in using a Find and Replace addon and have it snap to the bottom and appear where the vanilla Ctrl+F find bar appears. I know there is no GUI option to do this as described in (https://mzl.la/3vUbsmq) which only offers left/right but could there be a way to do this with userchrome css? I would have no idea where to begin in coding such a thing.

Thanks

this is the question dougumbarger asked in 2022. There does not appear to be a solution posted I now have the same problem. Especially noted with ticketing sites like Ticket master, Eventbrite.

Firefox has my credit card information and it shows up in a window when I go to pay for something, but when I click on the credit card I want to pay with, it won't autofill. In Settings, the box to autofill is checked. This has worked a hundred times before, but stopped working a few months ago. How do I get the autofill to start working again

I thought I'd give the Foxfire a try on my Windows 10 laptop, so I downloaded and created an account, etc. All worked fine until I tried to use my desktop shortcuts to open Chrome, Google Photos and Gmail. Non would open. I then opened Google and found my sync was off. I tried to sign in and could not sign into my Google Account, I then spent several hours with Google support trying to find the problem. At last, it allowed me to sign in and restore all my Google account items. I then uninstalled Firefox as I didn't want to go thru this problem again.

Does anyone know why this occurred and how to avoid it again if I were to want to reinstall Foxfire?

Thanks for the help.

Ken

Hello,

I need your help: how can I set navigation bar without any item (hide all items of this bar)? I need that this bar appears but empty. The reason is that I want to restrict options in Firefox (for all users) but let it be allowed open windows pop-up.

I got remove the menu button that is to the right of the whole (hamburger type), the forward and backward buttons that are to the left of the whole (which are the arrows to the right and to the left), the detention (which is the cross), etc. I did this with commands in userChrome.css file

But what I can't hide is the item where the url's are placed (search box). I just need to hide the search box. I wrote " #nav-bar { visibility: collapse !important ; } " in userChrome.css , and then all navigation bar is hidden but don't get windows of pop-up that I need them to appear.

The version of Firefox that I have is 108.0.1 (64 bits).

Could you help me, please? It's a little urgent. Thanks!!

1. 1 When I open firefox there is a bookmarks toolbar displayed at the top.

1. 2 When I go Bookmarks > Manage Bookmarks > click Bookmarks Toolbar > the bookmarks don't match what I see in the browser in #1 above.

How do I fix this?

I uploaded a screen shot of the browser toolbar and the application bookmarks toolbar.

Do you see that they are not the same in my attached image?

The browser tool bar has PurpC after FamilyS. Application (in manage book marks) the bookmarks toolbar has LFTWeb after FamilyS. I want the browser to match what is in the application Bookmark Toolbar.

I have turned sync off, that caused the issue in the first place. I had a recent saved bookmark file, that matches what is in the application, it is not updating the toolbar in the browser.

Thanks, Stacey

The RAM of my device is about 4GB, which is not a lot, but the performance of the browser is very correct and fast, but in some cases, when loading pages, the browser freezes for a short moment, this is a bit annoying. The next problem in the web developer version is that the writing indicator is displayed everywhere in the browser, especially on the home page, when you click it, you need to disable this item on the home page. The browser is visible. Finally, the RAM consumption of the device needs to be optimized and slightly reduced

Ever since upgrading to the latest browser (109.0) I cannot login into both of my facebook accounts. One works fine, but the other one, when I input the credentials, goes to the first account. It only does this on firefox v 109.0. I tried them both using Opera, and they both work fine. What did you people do? Are you saving my logins improperly? If so, WHY?? Fix this problem or lose a very long time customer.

After updating to 109.0 Firefox won't open on primary monitor. I have moved it, closed it, but it restarts back on secondary monitor. After I move it to primary monitor, if I open another browser window it opens on the primary. I have renamed the xulstore.json file(so it creates a new one) but that did not help. It was working fine before the 109.0 update. I also have chrome installed and it works fine the way it should, so I'm thinking it is a Firefox 109.0 problem.

Hello,

I have recently been having difficulties with my Firefox Bookmark bar at the top of the screen.

The addresses change and I cannot use them. They look different. I just updated them a day ago and they've already gone back to this look and don't work anymore.

Please see screenshot.

Thank you.

For the last couple of months I have had problems streaming some of the channels that come via Sling when I try to watch them on my Dell Latitude E5450 laptop. I can see them fine on my regular t.v. but now not on the laptop. That's a huge change in the last few months because for years I could stream every Sling channel to my laptop. Since my t.v. does not use Firefox, that suggests the problem is something Firefox has done. Not surprising, I guess. Probably happened when it was fixing some other something it screwed up. Nonetheless, any ideas for how to resolve this WITHIN Firefox capabilities? (And don't suggest it's Sling's fault. Sling streams just fine, thank you very much, in Edge.)

Hi,

The primary e-mail on my account has been hacked for over a decade. I just did a fresh install in Windows not realizing I wouldn't be able to sign in to my Firefox account using my current e-mail because apparently my current e-mail is "not the primary account holder e-mail". Now I imagine I would have added it as a backup e-mail for the case of if I couldn't access my primary e-mail (which as I've said I haven't been able to do since approximately 2011 or so) but there isn't even an option to send the confirmation to the backup e-mail in that case. I'm really tired of going through this on every website I signed up on prior to our e-mails getting hacked. Is there a way we can just change the owner to the other e-mail so I can get back into my account please?