Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Solved Archived

Preferences page does not work!

FredMcD replied
David Hopkins

When I click on the preferences icon on the toolbar, the preferences page opens however I am not able to click on anything!!

When I click on the preferences icon on the toolbar, the preferences page opens however I am not able to click on anything!!

All Replies (1)

Chosen Solution

Type about:preferences#general<enter> in the address bar


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?