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Is there a way to add a secondary email on the account if you have lost access to the primary email?

Firefox Autenticazione a due fattori
Isaac H ha risposto 3 mesi fa
kirsanth
kirsanth

I have lost access to the primary email on the account. I have 2fa setup on the account and I have backup recovery codes. When I go to add another email it sends a code to the primary email, which has no access. Is there a way to use either 2fa or backup codes instead of the code sent to primary email?

I have lost access to the primary email on the account. I have 2fa setup on the account and I have backup recovery codes. When I go to add another email it sends a code to the primary email, which has no access. Is there a way to use either 2fa or backup codes instead of the code sent to primary email?

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Isaac H
Isaac H
  • Moderatore

Hi,

We don't have access to make that change, but the accounts team do.

Please submit a new ticket from this page so our support agent can assist you further.

Thanks for getting in touch, Isaac

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