Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

How to reset Master Password if Firefox won't even open without enter password?

ellipticmodulo
ellipticmodulo
more options

Hi, I lost my master password for Firefox and I can't even open the browser now. I've looked at https://support.mozilla.org/en-US/kb/reset-your-master-password-if-you-forgot-it, but this doesn't solve my problem since Firefox itself doesn't open. Since it doesn't even open without the password, I can't go into the URL bar and type in chrome://pippki/content/resetpassword.xul.

I have tried uninstalling Firefox entirely using the Synaptic Package Manager, but when I reinstalled it the same message appeared asking for my master password before I could open Firefox.

I'm running Linux Mint 17.1, and I don't know what version of Firefox.

Can anyone help?

Hi, I lost my master password for Firefox and I can't even open the browser now. I've looked at https://support.mozilla.org/en-US/kb/reset-your-master-password-if-you-forgot-it, but this doesn't solve my problem since Firefox itself doesn't open. Since it doesn't even open without the password, I can't go into the URL bar and type in chrome://pippki/content/resetpassword.xul. I have tried uninstalling Firefox entirely using the Synaptic Package Manager, but when I reinstalled it the same message appeared asking for my master password before I could open Firefox. I'm running Linux Mint 17.1, and I don't know what version of Firefox. Can anyone help?

Tutte le risposte (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Could you try starting Firefox in its Safe Mode? The steps are in our support article (if they do not seem to be Linux-specific, check the Editing Tools column on the left side and change to Linux).

Use Troubleshoot Mode in Firefox