Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

I can't log in to sync my account

  • 1 risposta
  • 2 hanno questo problema
  • 112 visualizzazioni
  • Ultima risposta di philipp

I installed Firefox on a new computer and tried to log into my sync account to migrate the data over. When I put in my email it keeps telling me that the account doesn't exist. I verified the email address on the old computer and it's correct. I even tried to reset password but when I put in the email address again it said it didn't exist. I created a new account with the same email address with no problems. I just can't figure out how to migrate all my data from my old computer. Thanks in advance for your help.

I installed Firefox on a new computer and tried to log into my sync account to migrate the data over. When I put in my email it keeps telling me that the account doesn't exist. I verified the email address on the old computer and it's correct. I even tried to reset password but when I put in the email address again it said it didn't exist. I created a new account with the same email address with no problems. I just can't figure out how to migrate all my data from my old computer. Thanks in advance for your help.

Soluzione scelta

hi LePlane, this probably means that you have used sync on the old pc for a long time, because there was a new sync/account system introduced in firefox 29. please update to the new sync on your old pc to transfer your data successfully: Sync your Firefox bookmarks, history, passwords and more

Leggere questa risposta nel contesto 👍 1

Tutte le risposte (1)

Soluzione scelta

hi LePlane, this probably means that you have used sync on the old pc for a long time, because there was a new sync/account system introduced in firefox 29. please update to the new sync on your old pc to transfer your data successfully: Sync your Firefox bookmarks, history, passwords and more