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ESPN- not working on 2 different computers....

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CrazyTown
CrazyTown

So I have had issues with ESPN not working correctly on 2 separate computers- each with Win 7 and Mozilla installed for months. When I go to ESPN.com, as soon as the page loads it freezes....then loads some more...and then freezes again...and repeats this process until after about a minute I get an error message about Shockwave- may be busy or may have stopped responding. I've tried countless times to fix Shockwave to make sure it's up to date and have not had any luck.

I would appreciate any thoughts or suggestions...

Thanks

So I have had issues with ESPN not working correctly on 2 separate computers- each with Win 7 and Mozilla installed for months. When I go to ESPN.com, as soon as the page loads it freezes....then loads some more...and then freezes again...and repeats this process until after about a minute I get an error message about Shockwave- may be busy or may have stopped responding. I've tried countless times to fix Shockwave to make sure it's up to date and have not had any luck. I would appreciate any thoughts or suggestions... Thanks

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FredMcD
FredMcD

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

cor-el
cor-el
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You can check for issues caused by plugins and set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode)