Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni
Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.
Risolto Archiviato

Made a new sync account by mistake. How do I login to my old account?

Italo Maia

Hi! As I setup my new OS installation, had to regain my sync info. Wen to sync and, by mistake, created a new sync account using the same e-mail AND password as my old one (which had all my bookmarks, etc). Now I can retrieve my old data. What can I do?

Hi! As I setup my new OS installation, had to regain my sync info. Wen to sync and, by mistake, created a new sync account using the same e-mail AND password as my old one (which had all my bookmarks, etc). Now I can retrieve my old data. What can I do?

Tutte le risposte (3)

Sorry, creating a new Sync account using the same username and password would overwrite any data in that account on the Sync server.

Do you have any other devices connected to Sync? IOW, a device that would still have your data that was in Sync?

Soluzione scelta

What Firefox version did you use previously?

Firefox 29 and later use a different Sync version that use a Firefox account and use different servers.

You would have to install a Firefox 28 version to get access to that older Sync data if you really need this data and once done update Firefox once again.


That's nice to know. I had a device here with my old sync data. It did the trick. The firefox tip was pretty good too. Glad didn't need it. Thanks!