Open
I cannot access my share portfolios on Hargreaves Lansdown web site which they said was to do with a recent Firefox update.
I cannot access my share portfolios on Hargreaves Lansdown web site which they said was to do with a recent Firefox update.
I cannot access my share portfolios on Hargreaves Lansdown web site which they said was to do with a recent Firefox update.
All Replies (1)
I don't see anything reported for hl.co.uk — they can always file a bug if there's a functionality that has changed behavior or they feel does not match the standards.
There's also the "Report Broken Site" tool in your browser menu that you can use to submit the issue.
There are a few things to verify first, in case it's a local/intermittent problem:
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon in the left part of the address bar. If ETP is enabled, try disabling it.
- If the problem is not fixed, try clearing Firefox cache.
- If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
- If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
- If the issue persists even in other browsers (e.g. Chrome, Edge, Opera or Safari), it is most likely an issue on the website's side. You may want to inform the website owner or administrator about that.
- If it doesn't, that's a compatibility issue. Please report it on WebCompat, so that the team there can look into it.
You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.