Firefox Community Forum

Hello! Thank you for taking the request!

My firefox browser crashes repeatedly at startup, only showing the crash report window instead of opening the browser. When starting the browser using troubleshoot mode, it crashes too, showing the same result. After uninstalling and re-enstalling the latest version, the exact same problem continues.

I've scanned for viruses and checked the computer RAM and neither seems to be the problem.

The latest submitted crash report ID is bp-0917ab7e-e656-42ff-aa92-40b8c0251112⁩

I'm really grateful for your help, and looking forward to your reply!

Hi, I recently visited what I thought was a valid website only to get bombarded with ransomware popups. They state that my McAfee account has expired, an account that I never had, and they insist that I click their link to repair it. It doesn't appear to be a hack or that it is currently mining any info from my account. Obviously, I know better than to click on the link ( one of which is: d3venj8hubcc73ch6bp0.texonnerro.co.in TROJAN VIRUS FOUND Click here to secure your data. There are 4 different messages but all have the same URL address). It's really just annoying at this point. Also, it is specific to my Firefox browser. I have no issues when I use MS Edge. I looked to see if I could uninstall Firefox but did not find any way to do that. I know I would lose all my settings, etc doing that, but if that's the only solution, then so be it. Any assistance you can provide will be greatly appreciated.

The attached image is one of the messages. They're using your logo to make it look authentic

Thank you.

I have just upgraded to version 145 and the title bar has disappeared Even though I have the Title Bar option checked in the customize firefox panel. If I uncheck the title bar option and then check the title bar option, the title bar will appear, but when I close firefox and then restart firefox the title bar is gone.

On my home page there used to a dozen or so boxes with the web sites I most frequently use that I could click on. It would open a new tab and go to that site. They had the logo of the site. They aren't there anymore. Can I get them back? If so, how?

Have an old list of bookmarks that was imported from an old pc running widows vista to a new HP machine that shows as a firefox document on the desktop, List is outdated and needs to be edited with deletion of some of the old listings but can't figure out how to do that ???? Any help appreciated. E mail ([edited email from public community support forum]) best for response. Thanks Ed Scott

Hello!

I am getting consistent issues with Firefox where the tabs seemingly just crash with no rhyme or reason to them. Could be within a few seconds, could be after a few minutes. Doesn't seem to be one website causing it either as I was worried it was Twitch but I get issues browsing other places too. Any help would be appreciated!

Here are the last 5 crash reports:

https://crash-stats.mozilla.org/report/index/ec73ed64-a446-42d2-9d3c-7e4eb0251111 https://crash-stats.mozilla.org/report/index/3cee5bdf-a6c5-423b-be72-495120251111 https://crash-stats.mozilla.org/report/index/b56f84df-ad2a-4bca-9ed4-c168c0251111 https://crash-stats.mozilla.org/report/index/accb021f-0cf7-4b20-a2cc-99e8d0251111 https://crash-stats.mozilla.org/report/index/91189681-3123-4d91-ab6a-c5f2c0251111

I recently asked a question about having a problem with Firefox not successfully loading a second webpage tab. While it appears to start loading correctly in a new tab the tab remains a blank page and the address window continues to appear that the loading process is ongoing but it just continues to show the apparent loading process but the network has no activity. I tried following some suggestions but to no avail. I then uninstalled Firefox and did a clean, new install. Upon trying the new install it appeared to work correctly at first but after attempted to do a second Google image search, which worked correctly, I tried to visit the site that what contained the original image. The site partially loaded; appeared to keep loading for about 15 minutes; stopped; and I got a partially installed page and even that wasn’t correct as can be seen in the enclosed images.

Hi -- I'm getting quite a few page crashes that seem mostly tied to YouTube, although not exclusively. I only recently swapped over to Firefox from Chrome because I was having similar crashing issues with that browser as well. This is after a fresh install of Windows 11 Pro and a number of different benchmark tests (no known issues with CPU, GPU, or RAM).

Since there are so many reports that all seem different, could someone help troubleshoot? I really can't tell if it's a browser problem, maybe something with my MOBO or PSU or other hardware.

bp-8849827b-dbff-4f56-ab32-a00e50251111 11/10/2025, 7:04 PM bp-b9b83d66-9ac5-4eae-9676-367000251111 11/10/2025, 7:04 PM bp-4b8e92c0-0a15-45ef-b8e1-567920251111 11/10/2025, 7:02 PM bp-4c1a61f1-674e-4da0-8921-156f50251110 11/10/2025, 12:21 PM bp-659dc04a-4933-4a3b-919b-3c1c50251110 11/10/2025, 12:21 PM bp-9387464a-bc4e-4217-995a-f457f0251110 11/10/2025, 12:21 PM bp-97bc77f5-3fa3-4623-b48b-d94e90251110 11/10/2025, 12:21 PM bp-47d723e7-4eab-41d1-b97b-410ef0251110 11/10/2025, 12:21 PM bp-58abdc4e-d959-41c9-bf0a-469280251110 11/10/2025, 12:21 PM bp-b593054f-5a6c-4693-82c8-79d410251109 11/9/2025, 6:47 PM bp-13f555f8-c219-4995-b09f-b15440251109 11/9/2025, 2:11 PM bp-91cbf8ab-d793-4781-ba28-0fd030251109 11/9/2025, 2:11 PM bp-5e7db47b-6114-4cc6-a1ac-daaca0251109 11/9/2025, 2:11 PM bp-ef240795-bedf-4c26-91f2-386ba0251109 11/9/2025, 2:11 PM bp-51ec26ab-03f0-4e0b-b199-b2f600251109 11/9/2025, 2:11 PM bp-aef18aaf-1b2e-410e-9170-99fd50251109 11/9/2025, 2:11 PM bp-e5bc73e3-293e-4b3a-8974-e088c0251107 11/7/2025, 1:38 PM bp-85a1ba73-0df8-484b-b9bb-945cc0251107 11/7/2025, 10:59 AM bp-26c84615-670b-49e8-88aa-c26ac0251107 11/7/2025, 10:59

I can't sign in to TikTok anymore. This just happened recently. I can sign in on different browsers or on incognito browser but not on the regular browser. I have deleted all the cookies/browsing history and it still doesn't sign me in. There must have been something that was added or downloaded/Updated in the past week because this just started happening yesterday. Please help...

I use the default setting that all cookies be deleted when I shut down Firefox, and then hand-input dozens of exceptions. The Firefox update on November 11, 2025 -- and I didn't even click on install, I only downloaded it, then hesitated, being afraid that it costs me again hours to re-create what the update destroys, but Firefox went from download to automatic installation -- meant that Firefox wiped all cookie exceptions (list of cookies that are not deleted when I shut down Firefox). These exceptions are hours of work, and, additionally, every bank etc. now requires me to sign in and go through many-factor authentication anew. -- How do I restore the long list of cookie exceptions that the Firefox update just deleted?

+ The same update wiped all bookmark icons. My three dozen bookmarks in the bookmark toolbar now come with the 'globe' symbol rather than the bookmark-specific symbol, so I can't tell which bookmark is which. How do I restore the bookmark symbols that the Firefox update just destroyed?

Getting too many scams sent to computer and phone. How do I block these unauthorized UPLs from getting on my computer? There a no three dots on the right side of my Firefox to get the menu to enter Options and proceed to drop down menu to hit Block. What am I doing wrong?

On windows 10, I had my history setup perfectly. I had it where it saved all of my stuff all the time and I could go back and check anything on any day. Then I changed to windows 11 and now my history is a mess and I can't figuar out how to fix the problem. I am not good with computer, so make your answer SIMPLE AS POSSIABLE, please!!! Thank you.

Hello Team, today suddenly while restarting the PC, I did not close Firefox and restarted it. But when I opened it, a new Firefox appeared in front of me where Password bookmarks are nothing, how can I get them back?

When I use Firefox every day, I often encounter the situation where the vertical tab cannot be automatically expanded when the mouse is moved over it. Please check the comparison of the pictures I uploaded. I am unhappy about this because it will affect our experience of using Firefox. I hope that this problem can be fixed by reporting it to you. The automatic expansion of vertical tabs returns to normal when I create a new Firefox window.

My computer information is window 11 professional version 22H2 (x64), Intel chipset, Firefox version number is 144.0.2 (x64)

I am a heavy user of Firefox. I agree with the values that Firefox adheres to, so I want to make it better. Thank you for taking the time to read my feedback. I am from China and would like to say hello to you.

Hello. Firstly I have NO troubles accessing the internet via Firefox (my Default browser). My problem is that none of my "saved" websites (including those appearing on the Bookmarks Toolbar) will open on the internet when I click on them. If I type the internet address into the address bar, the site opens as normal. I do not have this problem if I use Chrome. The problem only commenced today following an update by Norton via Norton 360. I have attempted all the suggestions that Norton have supplied other than re-installing Firefox - and none of their suggestions have solved my predicament. Any assistance would be gratefully appreciated to fix this most annoying problem. Thank you, Ron.

Mon. 11/10/25 -- Good evening. Periodically, the Wallpaper option that's available when you have a new tab opened is NOT THERE. I've used your backgrounds and sometimes my own. But out of the blue, a new tab will have no background picture and when I use the pencil to open the menu, there are no wallpapers showing.

I don't see a reason for this, particularly since I haven't changed anything and no one else has access. This is a Dell Desktop, XPS 8960, fully loaded, enough of everything and running on Win 11.

So - are there limits to the graphic size used for a background? Would this be caused by a FF update? So many questions, and thanks for answering them.

BTW - I can't select the EM box below, so just send to me at: [edited email from public community support forum]