Thunderbird Community Forum

Using 2010 MacBook Pro laptop, and os 10.12.6 Sierra. Apple no longer updates OS. When I open Thunderbird (version 60.9.0) it restarts the Mac. It usually takes three restarts for Thunderbird and Mac to "get along with each other". Why does the Mac shut down and restart only with Thunderbird ?

I'm trying to dump Windows and move to Linux and I need to migrate my existing mail. The Export tool says it exports accounts, messages, address books, and settings. I've done this and have my Linux Mint Thunderbird installation up and running. The problem is the only "messages" it exports is the Inbox. Not "Sent" or any of the other 25 folders I've created to organize my mail. Is there ANY tool available that will export everything and then import it into a new installation?

I for sure don't want to have to dual boot just to do email. If I can't accomplish a complete cut-over, I'll abandon Linux and stick with Windows (ugh!).

I'm actually using Mint right now and I would need to go back to Windows to get that version number. Suffice it to say, as of yesterday, it was up to date with the latest Windows version.

My email address is on xxx@tds.net, and then migrates to thunderbird. However 2 days ago it failed to do so. How do I fix that. Is the problem with TDS or Thunderbird. Thanks.

On Saturday morning 27 June 2026 I tried to login my Orcon email account via Thunderbird (which I have been using for a long time). But my login didn't work, I got a message saying "login to POP3.orcon.net.nz with username habitation failed." On 30th June 2026 I reported the problem to Orcon.

Orcon gave me the following settings for Thunderbird. I have done that and even made a new account: Incoming Server Type: IMAP Mail Server: imap.orcon.net.nz Port: 143 SSL: Off Authentication: On (username and password required)

Outgoing SMTP Server: Mail Server: smtp.orcon.net.nz Port: 25 SSL: Off Authentication: Off

Since then I have spent many hours and going around in circles with Orcon's Technical Support to resolve this, but no luck. They blame Thunderbird. I used Thunderbird Troubleshoot Mode. The message that comes up reads: login to server mail orcon.net.nz with username habitation failed. Please can you check that your server settings above are correct? And if there is a bug? Irma

Using Windows 11. I try to update from ESR (version 140.13) to the release path. It concludes with a pop-up saying I must "reboot to finish a Thunderbird de-install" (or words to that effect). I reboot and it hasn't done anything. Version 140.13ESR is still present and if I repeat the update to release, the same thing happens.

I fear if I use the W11 tools to de-install Thunderbird altogether before re-installing TB from scratch, I'll lose all my existing email.

How do I do it?

When I click an email open, More than HALF the screen is taken up by a fixed Header. This leaves only 2" high to read the email. Can I change this and get a page to read the mail? I do not half a page to see date and time etc. an no space to read the mail. Its terrible!

Troubleshooting Information This page contains technical information that might be useful when you’re trying to solve a problem. If you are looking for answers to common questions about Thunderbird, check out our support website. Include account names (possibly identifying information) Diagnose issues Try clearing the startup cache Application Basics Name Thunderbird Version 152.0.1 Build ID 20260630165458 Distribution ID Update Folder C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38\updates\8216C80C92C4E828 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:152.0) Gecko/20100101 Thunderbird/152.0.1 OS Windows_NT 10.0 26200 Application Binary C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe Profile Folder (Local drive) Build Configuration about:buildconfig Memory Use about:memory Cache Use about:cache Performance about:processes Registered Service Workers about:serviceworkers Third-party Modules about:third-party Launcher Process Enabled Multiprocess Windows 0/0 Fission Windows 0/0 Enabled by default Remote Processes 1 Enterprise Policies Inactive Google Location Service Key Found Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Memory Size (RAM) 13.9 GB Disk Space Available 118 GB Profiles about:profiles Telemetry Data about:telemetry Glean Data about:glean Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (pop3) pop.shaw.ca:110 None Normal password mail.shaw.ca:587 STARTTLS Normal password true account2 (none) Local Folders None Normal password account5 (imap) imap.shaw.ca:143 STARTTLS Normal password mail.shaw.ca:587 STARTTLS Normal password true Libraries Library Status Expected minimum version Version in use Path RNP (OpenPGP) OK 0.18.1 0.18.1.MZLA.152.0.1.botan.3.8.1 C:\Program Files (x86)\Mozilla Thunderbird\rnp.dll OTR Failed to load. OTR chat encryption will not work. - - - Calendar Settings wrock4us@shaw.ca Name Value Name Type storage Disabled false Username URI Refresh Interval Read-only false Suppress Alarms false Cache Enabled false iMIP Identity id2 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported true Event Supported Task Supported Local Time Supported UTC/GMT Supported Auto-Scheduling Supported 2026 Name Value Name Type storage Disabled false Username URI Refresh Interval Read-only false Suppress Alarms false Cache Enabled false iMIP Identity id1 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported true Event Supported Task Supported Local Time Supported UTC/GMT Supported Auto-Scheduling Supported Home Name Value Name Type storage Disabled Username URI Refresh Interval Read-only Suppress Alarms Cache Enabled iMIP Identity id1 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported true Event Supported Task Supported Local Time Supported UTC/GMT Supported Auto-Scheduling Supported reminderfox Name Value Name Type ics Disabled false Username URI Refresh Interval 60 Read-only false Suppress Alarms false Cache Enabled false iMIP Identity id1 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported Event Supported Task Supported Local Time Supported UTC/GMT Supported Auto-Scheduling Supported Home Name Value Name Type storage Disabled false Username URI Refresh Interval Read-only false Suppress Alarms false Cache Enabled false iMIP Identity id1 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported true Event Supported Task Supported Local Time Supported UTC/GMT Supported Auto-Scheduling Supported Home Name Value Name Type storage Disabled Username URI Refresh Interval Read-only Suppress Alarms Cache Enabled iMIP Identity id1 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported true Event Supported Task Supported Local Time Supported UTC/GMT Supported Auto-Scheduling Supported Chat Accounts ID Protocol Actions Crash Reports for the Last 3 Days Report ID Submitted

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Remote Processes Type Count GPU 1 Add-ons Name Type Version Enabled Location ID Amazon.co.uk extension 1.1 true app-builtin amazon@search.mozilla.org Bing extension 1.0 true app-builtin bing@search.mozilla.org DuckDuckGo extension 1.0 true app-builtin ddg@search.mozilla.org Google extension 1.0 true app-builtin google@search.mozilla.org Wikipedia (en) extension 1.0 true app-builtin wikipedia@search.mozilla.org System theme — auto theme 1.4.2 true app-builtin default-theme@mozilla.org Dark theme 1.3.2 false app-builtin thunderbird-compact-dark@mozilla.org Light theme 1.3.2 false app-builtin thunderbird-compact-light@mozilla.org Security Software Type Name Antivirus ESET Security;Malwarebytes Antispyware Firewall Windows Firewall Legacy User Stylesheets Active false Stylesheets No stylesheets found Graphics Features Compositing WebRender (Software) Font Visibility Debug Info Windows Platform Asynchronous Pan/Zoom wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info EGL_VENDOR: Google Inc. 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GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture WebGL 2 Extensions EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_draw_buffers_indexed OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context WEBGL_provoking_vertex Target Frame Rate 60 DirectWrite true (10.0.26100.8737) GPU #1 Active Yes Description AMD Radeon(TM) Vega 8 Graphics Vendor ID 0x1002 Device ID 0x15d8 Driver Version 30.0.13014.8 Driver Date 8-26-2021 Drivers aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a Subsys ID 876b1043 RAM 2048 GPU #2 Active No RAM 0 Diagnostics AzureCanvasBackend skia AzureCanvasBackend (UI Process) skia AzureContentBackend skia AzureContentBackend (UI Process) skia AzureFallbackCanvasBackend (UI Process) skia CMSOutputProfile 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Display0 1920x1080@60Hz scales:1.000000|1.200000 SDR DisplayCount 1 HardwareStretching both=0 window-only=0 full-screen-only=1 none=0 error=0 OutputColorSpaces DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709 GPUProcessPid 22148 Window Device Pixel Ratios 1.2 ClearType Parameters Gamma: 2.2 Pixel Structure: BGR ClearType Level: 100 Enhanced Contrast: 400 Font Visibility Debug Info Windows Platform WebGPU Default Adapter [object Object] WebGPU Fallback Adapter [object Object] Decision Log HW_COMPOSITING available by default disabled by user: Disabled by layers.acceleration.disabled=true D3D11_COMPOSITING unavailable by default: Hardware compositing is disabled D3D11_HW_ANGLE unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled GPU_PROCESS available by default WEBRENDER available by default unavailable-no-hw-compositing by runtime: Hardware compositing is disabled WEBRENDER_COMPOSITOR available by default unavailable by runtime: No DirectComposition usage WEBRENDER_PARTIAL available by default WEBRENDER_SHADER_CACHE available by default unavailable by runtime: WebRender disabled WEBRENDER_OPTIMIZED_SHADERS available by default unavailable by runtime: WebRender disabled WEBRENDER_ANGLE available by default unavailable-no-angle by runtime: ANGLE is disabled WEBRENDER_DCOMP_PRESENT available by default unavailable by runtime: Requires ANGLE WEBRENDER_SCISSORED_CACHE_CLEARS available by default WEBGPU available by default WINDOW_OCCLUSION available by default HARDWARE_VIDEO_DECODING available by default unavailable by runtime: Requires texture sharing HARDWARE_VIDEO_DECODING_VULKAN available by default disabled by user: User disabled via media.hardware-video-decoding-vulkan.enabled HARDWARE_VIDEO_ENCODING available by default unavailable by runtime: Requires texture sharing REUSE_DECODER_DEVICE available by default BACKDROP_FILTER available by default CANVAS_RENDERER_THREAD available by default ACCELERATED_CANVAS2D available by default blocked by env: Disabled by Software WebRender GL_NORM16_TEXTURES available by default WEBGPU_EXTERNAL_TEXTURE available by default WEBGL available by default VIDEO_HDR available by default Media Audio Backend wasapi Max Channels 2 Preferred Sample Rate 48000 Roundtrip latency (standard deviation) NaNms (NaN) Output Devices Name Group Vendor State Preferred Format Channels Rate Latency Speakers (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\5&1c28e26b&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Realtek Digital Output (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\5&1c28e26b&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 192000, support: 192000 - 192000 0 - 0 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Microphone (HD Pro Webcam C920) USB\VID_046D&PID_08E5&MI_02\7&371a28e6&0&0002 Enabled All default: F32LE, support: S16LE F32LE 2 default: 16000, support: 16000 - 16000 48 - 160 Line In (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\5&1c28e26b&0&0001 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Microphone (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\5&1c28e26b&0&0001 Unplugged None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Stereo Mix (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7&REV_1003\5&1c28e26b&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Environment Variables Name Value MOZ_APP_RESTART 1 MOZ_CRASHREPORTER_DATA_DIRECTORY C:\Users\Ron\AppData\Roaming\Thunderbird\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY C:\Users\Ron\AppData\Roaming\Thunderbird\Profiles\li1l1ckv.default-release\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY C:\Users\Ron\AppData\Roaming\Thunderbird\Pending Pings MOZ_LAUNCHER_PROCESS 1 Important Modified Preferences Name Value browser.cache.disk.amount_written 8061 browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size.enabled false browser.search.region CA doh-rollout.home-region CA extensions.lastAppVersion 152.0.1 font.internaluseonly.changed true font.name.sans-serif.x-western Arial font.size.fixed.el 14 font.size.fixed.x-cyrillic 14 font.size.fixed.x-unicode 14 font.size.fixed.x-western 14 font.size.variable.x-western 20 general.autoScroll false gfx.direct2d.disabled true idle.lastDailyNotification 1784435373 layers.acceleration.disabled true layers.mlgpu.sanity-test-failed false media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false network.cookie.CHIPS.lastMigrateDatabase 2 network.cookie.cookieBehavior 1 network.cookie.prefsMigrated true network.cookie.validation.lastEpoch 1 network.predictor.cleaned-up true places.database.lastMaintenance 1784176171 places.history.enabled false places.history.expiration.transient_current_max_pages 112348 plugin.importedState true privacy.bounceTrackingProtection.hasMigratedUserActivationData true privacy.clearOnShutdown_v2.browsingHistoryAndDownloads false privacy.clearOnShutdown_v2.cache true privacy.clearOnShutdown_v2.cookiesAndStorage true privacy.clearOnShutdown_v2.siteSettings false privacy.clearOnShutdown.cache true privacy.clearOnShutdown.cookies true privacy.clearOnShutdown.downloads false privacy.clearOnShutdown.formdata false privacy.clearOnShutdown.history false privacy.clearOnShutdown.offlineApps true privacy.clearOnShutdown.sessions false privacy.clearOnShutdown.siteSettings false privacy.purge_trackers.date_in_cookie_database 0 privacy.purge_trackers.last_purge 1784435373605 privacy.sanitize.sanitizeOnShutdown true privacy.trackingprotection.allow_list.hasMigratedCategoryPrefs true security.default_personal_cert Select Automatically security.sandbox.plugin.tempDirSuffix {fd5f8e40-1f9d-4ac4-9d7b-5fdace8c9ea2} security.webauthn.show_ms_settings_link true signon.importedFromSqlite true storage.vacuum.last.content-prefs.sqlite 1773361546 storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1782953112 ui.osk.debug.keyboardDisplayReason IKPOS: Touch screen not found. user.js Preferences

Your profile folder contains a user.js file, which includes preferences that were not created by Thunderbird. Important Locked Preferences Name Value fission.autostart.session true media.utility-process.enabled true Places Database Integrity

Accessibility Activated false Prevent Accessibility 0 Accessible Handler Used Accessibility Instantiator Library Versions Expected minimum version Version in use NSPR 4.39 4.39 NSS 3.124 3.124 NSSSMIME 3.124 3.124 NSSSSL 3.124 3.124 NSSUTIL 3.124 3.124 Sandbox Content Process Sandbox Level 7 Effective Content Process Sandbox Level 7 Win32k Lockdown State for Content Process Win32k Lockdown enabled -- default value is true GPU Process Sandbox Level 2 Startup Cache Disk Cache Path C:\Users\Ron\AppData\Local\Thunderbird\Profiles\li1l1ckv.default-release\startupCache\startupCache.8.little Ignore Disk Cache false Found Disk Cache on Init false Wrote to Disk Cache false Internationalization & Localization Application Settings Requested Locales ["en-US"] Available Locales ["en-US"] App Locales ["en-US"] Regional Preferences ["en-CA"] Default Locale "en-US" Operating System System Locales ["en-US","en-CA"] Regional Preferences ["en-CA"] Remote Debugging (Chromium Protocol) Accepting Connections URL Printing Troubleshooting Modified print settings Name Value

Does the Date field in Filters accept relative dates? I get a daily newsletter; I don't want to keep more than one. If I set it to run periodically with Date: set to "today," will it delete any mail older than today?

Before I install the Thunderbird mail app, I want to setup a new directory for it to install

The current directions are change after one install the Thunderbird app

Debian noble numbat 11.26.03.1

what and who is meadow and why am i getting comcast mail sooner than thundershower it is just to slowit used to come up so much faster id get the new mail quicker now its so slow aand i do not want to uninstall and reinstall and lose my contacts and my extensions please if you know why so slow please let me know i know i sent one like this earlier but i though maybe gibving it time would be better but no it is not

I had to reinstall everything after a Windows glitch. I always liked to have Thunderbird show a list of my emails with a window below to show the content of emails I selected in the list. But now I can't find anything in settings to allow me to do that.

Windooze 11. TBird 152.0 installed on June 20th. Now it seems like TBird is not displaying HTML emails properly. They are displayed but not at the beginning. The first line is sometimes just the bottom half of a sentence in the email (if that makes sense). I can't scroll back to the beginning. If I go to outlook and display the same email it displays fine.

Did something change in 152.0 to cause this?

Thanks, Ed Mazurek

Does Thunderbird have disc storage space limit and if so how do I know what my limit is and how much is used? When I just sent an email, a popup said it could not be saved to the local sent folder because maybe I reached my storage limit. But I cannot find anywhere that shows me what my storage limit is or how much I have used. I appreciate any help you can offer, Thank you.

Hi. My main email address was accidently removed. All my previous emails are stored locally thanks to Thunderbird IMAP syncing up to now. I'm currently in touch with my ISP in order to restore my email address. This will be done in a few days : I am going to get my email address back, but all the emails on the servers will not be restored. Therefore, when the server is restored, it will be empty.

I fear that when it's done, during the next IMAP sync, my Thunderbird will delete all local emails.

What can I do to prevent that, or circumvent it ? I would like for the local state to be uploaded to the server, not the distant state to delete everything locally.

If you are using the release level of 153, and prefer not to see the Thundermail menu entry, do these two things:

Add this statement to the userControl.css file: /* ##### Stop display of Thundermail menu item. */ @media not -moz-pref("mail.accounthub.thundermail.enabled") {

 #tbpro-menu-id-root { 
   display: none; 
 } 

}

Set this entry in Config Editor to FALSE: mail.accounthub.thundermail.enabled

Sending of the message failed. An error occurred while sending mail. The mail server responded: Your message has been rejected because you have been detected sending high likelyhood spam.. Please check the message and try again.

This is the message I get everytime I try to send and email.

Used Outlook Mac 2011 for years. It crashed and could not retrieve from Time Machine. Lost everything since 2021. Apple was able to restore my calendar in Calendar app but I'd like to have integrated app and am trying Thunderbird for email. I would love to use it's calendar and contacts. I am nearly 90 and it's hard to learn new tricks but I'm trying. Any help appreciated. Thanks.

The arrow is tiny and hard for me to see (as well as the vertical bar for selecting text). In other programs it is quite large. I have the LXQt cursor size set to 60. How can I increase the size for TB? How can I make it invert color so as to have good contrast always?