Thunderbird Community Forum

3rdelementconsulting is a leading provider of IT and cybersecurity solutions. Established in 2005 by Dave and Dawn Sizer, they serve highly regulated industries. Located in Mechanicsburg, PA, they offer tailored IT management services. Their proactive security strategies protect businesses from cyber threats. With cloud solutions and device monitoring, they keep operations running smoothly.

I have accidentally deleted the folder for thunderbird portable that was on a USB drive. There is no recycle bin on the drive and I haven't written anything to it since I realised my mistake. Is there and easy way to recover everything?

Running TB 136 on my new Macbook, I transfer my old profile from TB running 128, I use IMAP. The first thing that I noted was emails in my Drafts, Sent, and Spam folders did not transfer, and the Template Folder is missing. I did the transfer by moving a copy of my TB profile to the new install. How do I get the missing emails and the Template folder?

Thanks! Charles

Get Messages doesn't work anymore. I created another profile with the same email address and it works fine. The issue is that I lost all my info, addresses, and most importantly the Calendar. I've been messing around with this all in trying to import that info into the new profile, but failing. I copied calendar-data to the new profile, but it doesn't show up. Can someone please help! Thanks, Paul

Hi, I'm a Thunderbird user (& monthly supporter) and have recently been experiencing repeated prompts to enter my user id and password credentials while using the app even though it launches and functions normally. I use Thunderbird for both a Yahoo and gmail account and both are working fine. So, it's more of an annoyance than anything, but I get pop-up screens with the same prompt every few minutes. (just had one now. . . .) What do you think? Thanks in advance for your help!

Loss of data is always a bear and the 'procedures to recover lost emails' don't always work as designed

The first concern is emails I save in local folders with topic labels.... they are saved for documentation purposes and to be able to refer to them without saving them in the account 'new' mail folder.

The second concern is the 'address book'

Now, the big one - How can I save these 2 items in an automatic backup drive? I have a thumb drive and have downloaded their program and instructions. The BIG question is what files do I identify to be backed up every time something changes - the original email file, new emails, the original address book file and every time an entry is changed in some way ?

Big thanks - a solution can save lots of money at drug stores!

I have lost years of folders for one of my accounts. I know the path of C:\Users\kturl\AppData\Roaming\Thunderbird\Profiles, and have clicked on all the folders there to set up the path to the history. And a related issues, I can only see the Inbox for the account. Is there a phone number for help or can someone help me? This has been going on for now 4 months. Thank you.

I have a substantial number of email that are successfully recognized and moved to the Junk folder. However, a few arrive with the spam flame column set that remain in the inbox. But for some reason the Junk button in the header pane is greyed out. If I clear the spam column, the Junk button is enabled. Shouldn't the Junk button work when the spam column is enabled?

Also, I want to determine if the mail server has moved a message to junk or Thunderbird has done it. I can think of not starting Thunderbird and checking web mail status and see what's in the junk folder. Is that the only way?

Thanks for your help.

I recently signed up for thunderbird free mail but I have been charged $10.90 on my PAYPAL account on a continuing monthly auto pay basis which I have cancelled. Why this charge?

Running Thunderbird 136.0 (current as of 14 March 2025) on Windows 11 machine. E-mail account is hosted on office365 and has a personal (i.e., myname@mydomain.com) SMTP error " Connection to server outlook.office365.com timed out" Parameters were set per recent article on thunderbird forum for office365.

Thank you David and SFHowes for helping me install EES successfully!

But upon trying to edit an email subject line, EES didn't work and the little screen that came up to do the job just kept scrolling (see screenshot). Any ideas how to get EES to work?

Thanks again.

I cannot add a Gmail account to Thunderbird (136.0 (64-bit) JPN) because the message "Verifying password" keeps appearing. Please let me know how I can resolve it.

Thank you.

When someone sends me and email who uses outlook or outlook 365. I receive an all text email with none of the images. All I get is image links in the email. Thunder bird basically stripped all the graphics and just left links for all.

I've been using Thunderbird for quite a while without any major issues, but yesterday, I ran into a problem that I cannot figure out.

I have a bunch of templates that I use regularly to create emails. The usual procedure is to click on a template email in the "Templates" folder, make the edits I need to the body content, modify the recipient information if necessary, hit send, and away goes a new message.

Yesterday, I click on a message in the Template folder, and nothing happens. The template message does not open up. If I right click and say "Create a new message from template" or whatever the exact prompt is, nothing happens. No new message is created.

I have tried creating a new message and saving it as a template, click on the new "template", and still nothing happens.

I have tried repairing the folder, using properties, but this is only offered if I click on the "Local" subfolder version, not on the "Unified" parent folder. No change.

I tried backing up the profile for security, deleting the "Template" message and index files, to try and see if recreating a new folder will work ... again, same results. Click on a template message and nothing happens. Right-click and select "create new message..." and nothing happens.

I have NOT tried creating a whole new profile yet since there are multiple email accounts, various custom search aggregations, and other customizations that have all been working just splendidly that I don't want to have to recreate all over if I can avoid it.

Running TBird 136.0 (64-bit) on Windows 11 which TBird reports is the latest / up-to-date version.

So far as I can tell, ALL of the other folders, sub-folders, local and IMAP, work as expected. I don't have this "message won't open" problem with any of them. This is affecting only templates and it's left me scratching my head.

Thank you in advance for your help, suggestions, and hopefully, solutions!

VictorZ

We are experiencing a certificate error. Under linux I get a message at the top of my screen telling me of the error and asking me if I want to override. That message does not show up under windows 11. Because the message does not show up we can not override. The problem is temporary but I need to get to the server as soon as possible. Please help.

Dave

Sorry, not finding anything about this issue, and I honestly don't know if the issue is Settings, or Upgrade &c. Here's the thing:

Recent upgrade to Ubuntu 24.04. Snap version of Thunderbird (very problematic migration). It's working now, but because data was lost, and settings all re-set to zero with the Snap edition, there's been quite a bit of re-customizing &c. Here's the latest:

Someone sends me an e-mail with a .docx attachment, a daily occurence. Try to open it with Libre Office, as I have been doing for twenty years, including Open Office. But Libre Office does not show up as a helper app. Can't be selected from the right click menu. Or .. . ? Maybe I'm missing something, some new way of doing the same old thing.

When I go into settings and navigate down to Files and Attachments, I'm expecting a list of applications, and attendant actions. However, there's only a single line, for .pdf attachments. I don't see any button or facility enabling the user to add an application, and specify what happen when, for instance, you click on a .docx attachment.

And yes, Libre Office *is* installed, I've been using it regularly.

Windows 11 Thunderbird 136.0 (64-bit). Highlight color for Inbox displays as gray or light silver. Can this color be changed to Blue or another color? TIA for any help on this issue! Bob Helms

I use TB via MailWasherPro to receive emails. Some of the emails which arrive at MWP do not transfer to TB. I have looked in the spam etc boxes and they are not there. I have contacted MWP and they say the emails are only previewed in MWP and have no part in the transfer.

Maybe some settings in TB are not correct?

How do I report an issue with the way NVDA and Thunderbird interact? When I tab, I can't out of a link, and the focus does not move. If I tab to a link in a message then arrow down, I am where I expect, but then if I go to the top of the message, the tab focus remains where it was when I last hit the tab key. This is not standard behavior, but everyone else I've talked to seems to think it's behaving normally and has no tips for me on how to fix it.