Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Using MacBook Pro mid 2010 OS X 10.2.1 FF 29, yahoo mail not working.

  • 3 replies
  • 1 has this problem
  • 23 views
  • Last reply by Moses

more options

This is a new problem, since the last FF upgrade. When I access my yahoo mail account, I can compose or open one message, then cannot continue, a freeze occurs. I have to go back to the mail icon, click on it, and then compose, to write another message. It all works smoothly in Safari. I have searched the posted suggestions and completed all: empty the cache, cookies deleted. All to no success. This problem is now about one week old.

This is a new problem, since the last FF upgrade. When I access my yahoo mail account, I can compose or open one message, then cannot continue, a freeze occurs. I have to go back to the mail icon, click on it, and then compose, to write another message. It all works smoothly in Safari. I have searched the posted suggestions and completed all: empty the cache, cookies deleted. All to no success. This problem is now about one week old.

All Replies (3)

more options

Restarting in the "safe mode" answered the problem. While in Firefox, go to Help pull-down menu, select Restart with Add-Ons Disabled, then a pop-up box will ask if you want to Restart with add-ons disabled, select that. Unfortunately, now all the adds appear during my inbox mail screen and I do believe that was the problem, but I am happy to have control over the mail account again. (This solution was suggested as an answer to someone else and I thought I would try it, because that person complained of the mail account in "Rogers.com" freezing with Firefox.)

more options

Sorry "rogers.yahoo" mail account was the one mentioned.

more options

MassillonMac,

If starting Firefox in Safe Mode worked, then it's probable one of your extensions causing the problem. Safe Mode isn't meant to be used for daily operation. It's a troubleshooting mode.

Just to clarify, is it working normally w/o Safe Mode or is it still messing up?