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unknown software exception (0xc0000710) occurred in the application at location 0x7790a389.

Posted

Is there a way to stop receiving the above error message. I have tried many of the suggestions in support. none have which have worked.

Is there a way to stop receiving the above error message. I have tried many of the suggestions in support. none have which have worked.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.5.146
  • Google Update
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • 5.1.20913.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • GEPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Plugin for Wacom tablets.
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.9.1 (adblockpopups@jessehakanen.net)
  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom)
  • avast! Online Security 9.0.2006.53 (wrc@avast.com)
  • Awesome screenshot: Capture and Annotate 2.4.1 (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack)
  • DownloadHelper 4.9.21 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • FoxClocks 3.3.26 ({d37dc5d0-431d-44e5-8c91-49419370caa1})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0162
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 100
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 12-12-2012
  • driverDate2:
  • driverVersion: 9.17.10.2932
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage: http://www.bbc.co.uk/iplayer/radio#
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 25.0.1
  • font.internaluseonly.changed: False
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1385371812
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.popups.showBrowserMessage: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1384077363

Misc

  • User JS: No
  • Accessibility: Yes

Helpful Reply

Here's a screenshot of the error message.

Here's a screenshot of the error message.
cor-el
  • Top 10 Contributor
  • Moderator
12900 solutions 118327 answers

See these threads:

See these threads: *[[/questions/974254]] *[[/questions/974074]]

Question owner

Thanks cor-el. I have to wait for the weekend to try some of those solutions. I've already tried a few of them to no avail. Fingers crossed.

Thanks cor-el. I have to wait for the weekend to try some of those solutions. I've already tried a few of them to no avail. Fingers crossed.
Craig_Janeway 1 solutions 2 answers

I reverted my java plug-in to Java(TM) Platform SE 7 U51 10.51.2.13 and stopped getting the error.

I reverted my java plug-in to Java(TM) Platform SE 7 U51 10.51.2.13 and stopped getting the error.

Question owner

Thanks for the reply Craig. Did not work for me sadly. I will try one more time.

Regards, J.B.

Thanks for the reply Craig. Did not work for me sadly. I will try one more time. Regards, J.B.
FredMcD
  • Top 10 Contributor
1072 solutions 15628 answers

Do you know you have two

A plugin to detect whether the Adobe Extension Manager is installed on this machine

plugins?

Do you know you have two<BR><BR> A plugin to detect whether the Adobe Extension Manager is installed on this machine<BR><BR> plugins?

Question owner

No I didn't do you have clear instruction on how to fix the problem?

I am on Java(TM) Platform SE 7 U51 10.51.2.13.

No I didn't do you have clear instruction on how to fix the problem? I am on Java(TM) Platform SE 7 U51 10.51.2.13.
cor-el
  • Top 10 Contributor
  • Moderator
12900 solutions 118327 answers

Helpful Reply

You can check for problems with current Shockwave Flash plugin versions and try this:

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin

See also:

You can check for problems with current Shockwave Flash plugin versions and try this: *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin See also: *http://kb.mozillazine.org/Flash#Troubleshooting
skysnolimit49 0 solutions 2 answers

Had the same problem. Read this page, uninstalled Java, downloaded and reinstalled it and my problem was solved. Remember to close and restart Firefox browser to see the results works. Thanks

Had the same problem. Read this page, uninstalled Java, downloaded and reinstalled it and my problem was solved. Remember to close and restart Firefox browser to see the results works. Thanks
skysnolimit49 0 solutions 2 answers

Go to "Tools" select "Add-ons" and under Shockwave Flash choose "never activiate" problem should be solved

Go to "Tools" select "Add-ons" and under Shockwave Flash choose "never activiate" problem should be solved