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No Hotmail Page Appears

Posted

I am on Firefox 12 with Linux and have made no changes and hotmail 'sign in' page is now blank having always worked. I tried downloading Firefox 19, but when trying to extract, "an error occurred while accessing the archive" came up. I don't know if it's related but I have no graphics e.g. the 'Google' logo and many sites including even mozilla comes up with the "this connection is untrusted" page. I have tried shift key and reload and clearing the cooking in the cache. What should I try next? I am a novice Linux user so need clear instruction but would really appreciate some help! Thanks

Additional System Details

Application

  • User Agent:

More Information

Application Basics
Name
Firefox
Version
12.0
User Agent
Mozilla/5.0 (X11; Linux i686; rv:12.0) Gecko/20100101 Firefox/12.0
Profile Directory
Open Directory
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Google Toolbar for Firefox
7.1.20110512L
false
{3112ca9c-de6d-4884-a869-9855de68056c}
InvisibleHand
3.8.23
false
canitbecheaper@trafficbroker.co.uk
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.fixup.alternate.enabled
false
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://www.google.co.uk/
browser.startup.homepage_override.buildID
20120420145725
browser.startup.homepage_override.mstone
rv:12.0
extensions.lastAppVersion
12.0
font.name.sans-serif.ja
Liberation Sans
font.name.sans-serif.zh-CN
AR PL ShanHeiSun Uni
font.name.sans-serif.zh-HK
AR PL ShanHeiSun Uni
font.name.sans-serif.zh-TW
AR PL ShanHeiSun Uni
network.cookie.prefsMigrated
true
network.protocol-handler.app.mailto
/usr/acer/bin/onemail
network.protocol-handler.app.mms
mplayer
permissions.default.image
2
places.database.lastMaintenance
1353374736
places.history.expiration.transient_current_max_pages
26228
privacy.cpd.downloads
false
privacy.cpd.formdata
false
privacy.cpd.history
false
privacy.cpd.sessions
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.default_personal_cert
Select Automatically
security.enable_ssl3
false
security.warn_viewing_mixed
false
security.warn_viewing_mixed.show_once
false
Graphics
Adapter Description
GLXtest process failed (exited with status 1): GLX version older than the required 1.3
WebGL Renderer
Blocked for your graphics card because of unresolved driver issues.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version <Anything with EXT_texture_from_pixmap support> or newer.
AzureBackend
skia

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8005 answers

Try to use Firerfox 19 which is the latest version (or may be only 18 on your distro at the moment)

This may help

Note you may if you wish install the Mozilla Firefox version fx19 for a single user account in addition to your Distro's linux version for all accounts.

Regarding your Distro version and how to install the latest version it is probably best to discuss on a Linux forum. What is your linux distribution, Name ? & Version ?

Question owner

As I mentioned in my first post, when I try to extract firefox 19 having downloaded it, I get "an error occurred whilst accessing the archive". I tried several times and I get this every time.

cor-el
  • Top 10 Contributor
  • Moderator
10739 solutions 96657 answers

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8005 answers

Helpful Reply

  • Where are you getting Firefox 19 from ?
  • What about Firefox 12 where is that from ?
  • What is your Linux Operating System called ?
    • and what is the version ?

Question owner

I am getting Firefox 19 from the Mozilla download page This is also where I got Firefox 12 from My Linux operating system is: Linpus Linux Lite v1.0.21.E - is this what you mean?

I also note that there is a problem wtih the graphics card but when I try and update from both Intel and Java, I get a message saying that Firefox has crashed.

I can now get the 'sign in' page of Hotmail, but all pages are without any graphics and some aren't even rich text format. Thanks for your help and patience!

Question owner

I don't feel confident do this as I seem to have more basic problems in trying to master downloading software on Linux. I am a windows-girl born and bred and this is 'challenging'!

cor-el
  • Top 10 Contributor
  • Moderator
10739 solutions 96657 answers

Helpful Reply

The Hotmail sign in page is created via JavaScript, so if that page stays blank then you may be blocking JavaScript.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Edit > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Edit > Preferences > Privacy > Cookies: "Show Cookies"

Modified by cor-el

Question owner

Thank you that has restored the graphics, although it still says on the troubleshooting information that the 'GLX version older than the required 1.3' and WebGL Renderer: 'Blocked for your graphics card because of unresolved driver issues' and GPU Accelerated Windows: 'Blocked for your graphics driver version'. When I got to Intel or Java to try and download an update I get a message that Mozilla Firefox has crashed.