Recent answers to No Hotmail Page Appearshttps://support.mozilla.org/en-US/questions/9508952013-02-20T01:30:55-08:00Thank you that has restored the graphics, although it still says on the troubleshooting information 2013-02-20T01:30:55-08:00Winchhttps://support.mozilla.org/en-US/questions/950895#answer-409667<p>Thank you that has restored the graphics, although it still says on the troubleshooting information that the 'GLX version older than the required 1.3' and WebGL Renderer: 'Blocked for your graphics card because of unresolved driver issues' and GPU Accelerated Windows: 'Blocked for your graphics driver version'.
When I got to Intel or Java to try and download an update I get a message that Mozilla Firefox has crashed.
</p>The Hotmail sign in page is created via JavaScript, so if that page stays blank then you may be bloc2013-02-20T01:11:24-08:00cor-elhttps://support.mozilla.org/en-US/questions/950895#answer-409649<p>The Hotmail sign in page is created via JavaScript, so if that page stays blank then you may be blocking JavaScript.
</p><p>Start Firefox in <u><a href="/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode" rel="nofollow">Safe Mode</a></u> to check if one of the extensions (Firefox/Tools &gt; Add-ons &gt; Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools &gt; Add-ons &gt; Appearance).
</p>
<ul><li>Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
</li></ul>
<ul><li><a href="https://support.mozilla.org/kb/Safe+Mode" rel="nofollow">https://support.mozilla.org/kb/Safe+Mode</a>
</li><li><a href="https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes" rel="nofollow">https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes</a>
</li></ul>
<hr>
<p>Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
</p>
<ul><li>Press and hold Shift and left-click the Reload button.
</li><li>Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
</li><li>Press "Command + Shift + R" (MAC)
</li></ul>
<p>Clear the cache and the cookies from sites that cause problems.
</p><p>"Clear the Cache":
</p>
<ul><li>Edit &gt; Preferences &gt; Advanced &gt; Network &gt; Cached Web Content: "Clear Now"
</li></ul>
<p>"Remove Cookies" from sites causing problems:
</p>
<ul><li>Edit &gt; Preferences &gt; Privacy &gt; Cookies: "Show Cookies"
</li></ul>I don't feel confident do this as I seem to have more basic problems in trying to master downloading2013-02-20T00:55:51-08:00Winchhttps://support.mozilla.org/en-US/questions/950895#answer-409640<p>I don't feel confident do this as I seem to have more basic problems in trying to master downloading software on Linux. I am a windows-girl born and bred and this is 'challenging'!
</p>I am getting Firefox 19 from the Mozilla download page
This is also where I got Firefox 12 from
My L2013-02-20T00:54:18-08:00Winchhttps://support.mozilla.org/en-US/questions/950895#answer-409638<p>I am getting Firefox 19 from the Mozilla download page
This is also where I got Firefox 12 from
My Linux operating system is: Linpus Linux Lite v1.0.21.E - is this what you mean?
</p><p>I also note that there is a problem wtih the graphics card but when I try and update from both Intel and Java, I get a message saying that Firefox has crashed.
</p><p>I can now get the 'sign in' page of Hotmail, but all pages are without any graphics and some aren't even rich text format.
Thanks for your help and patience!
</p>Where are you getting Firefox 19 from ?
What about Firefox 12 where is that from ?
What is2013-02-20T00:44:09-08:00John99https://support.mozilla.org/en-US/questions/950895#answer-409629<ul><li>Where are you getting Firefox 19 from&nbsp;?
</li><li>What about Firefox 12 where is that from&nbsp;?
</li><li>What is your Linux Operating System called&nbsp;?
<ul><li> and what is the version&nbsp;?
</li></ul>
</li></ul>Create a new profile as a test to check if your current profile is causing the problems.
See "Creati2013-02-20T00:32:25-08:00cor-elhttps://support.mozilla.org/en-US/questions/950895#answer-409614<p>Create a new profile as a test to check if your current profile is causing the problems.
</p><p>See "Creating a profile":
</p>
<ul><li><a href="https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles" rel="nofollow">https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles</a>
</li><li><a href="http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues" rel="nofollow">http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues</a>
</li></ul>
<p>If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.
</p>
<ul><li><a href="http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox" rel="nofollow">http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox</a>
</li></ul>As I mentioned in my first post, when I try to extract firefox 19 having downloaded it, I get "an er2013-02-20T00:02:21-08:00Winchhttps://support.mozilla.org/en-US/questions/950895#answer-409587<p>As I mentioned in my first post, when I try to extract firefox 19 having downloaded it, I get "an error occurred whilst accessing the archive". I tried several times and I get this every time.
</p>Try to use Firerfox 19 which is the latest version (or may be only 18 on your distro at the moment)
2013-02-19T22:15:49-08:00John99https://support.mozilla.org/en-US/questions/950895#answer-409543<p>Try to use Firerfox 19 which is the latest version (or may be only 18 on your distro at the moment)
</p><p>This may help
</p>
<ul><li> <a href="/en-US/kb/install-firefox-linux" rel="nofollow">Install Firefox on Linux</a>
</li></ul>
<p>Note you may if you wish install the Mozilla Firefox version fx19 for a single user account in addition to your Distro's linux version for all accounts.
</p><p>Regarding your Distro version and how to install the latest version it is probably best to discuss on a Linux forum.
What is your linux distribution, Name&nbsp;? &amp; Version&nbsp;?
</p>