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18.01 installs but wont run - what to do?

Posted

I have gone back to 18.0 and it installs ok I am running w7 pro.

Chosen solution

Thanks for all the advice. I tried installing several times without success and on the fourth(?) attempt it all worked!! I am not aware of doing anything different but obviously something changed and now all is well. Thanks for thinking about my problem.

D

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • npsitesafety
  • npFFApi
  • Photodex Presenter Plugin 3,20,0,2047
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.10411.0
  • DjVu browser plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NPWLPG
  • CANON iMAGE GATEWAY Mycamera Plugin
  • np-mswmp
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3019 answers

Helpful Reply

Could explain your issue please? Are you saying that you have Firefox installed but when you go to open it that it will not load? If so please see Firefox won't start - find solutions

Thanks!

cor-el
  • Top 10 Contributor
  • Moderator
10760 solutions 96842 answers

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

You can use one of these to start Firefox in Safe mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

Chosen Solution

Thanks for all the advice. I tried installing several times without success and on the fourth(?) attempt it all worked!! I am not aware of doing anything different but obviously something changed and now all is well. Thanks for thinking about my problem.

D