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google Search by image no result

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There is no result after I use Search by image For example,if I want to search https://www.google.com/intl/en_ALL/images/logos/images_logo_lg.gif Google just redirect to https://www.google.com/webhp?tbs=sbi:AMhZZivVDmO0qg72drzreBN5WHOqge3F54myUm1p_1QQKKRh2K-gv3ezf2gRPDgvTuCWnntOFLfcUn864ZrrzEVc57V2fjl0x2nBqq4s8vVZgqEOjOvnn9Ci7zsOZ6Iv85rV3upeN_1HmRmSfI8QIZTYgxcCFCvifO7Z7SBA-oRgB-6bb5JA-q1A-komj84bEyjWk_1HTo50XqAEz2wdNF3KTDq4J9sd5EnLRn8UxaKPpN50BNLU93BcU2BeQsgE2erpxaHoJpL_1e-4XBT21O-3_175b_1RdnYjoeE7Y9AagQkRViZcCoMIfcR1cBYKHe5_1unxVu3BUh3VpTyt-UmeAs4RPU-d6eioqdDrudoCU9J9bDCKg0wbIZS1q-GV8bUoAl36zFUBZX-AYo2lcP6_1dq5Caw6NCkEcD9gJqciZAfZLMz63yS06vzFCIydnf4jZRpxaCf9IYdguM266dY97RwjJ0Ap6xi1DWF8TisCVeGh8CWX-176P7rH7PxD-HgD6Q2k1PA8SZ4yFg0DjMHnAV9hRKokvRBPPR0B3wqr0aE_1TMKsW0xrrm3bNUEN7Jk6hT7vd0VUj0F37Q6aWH1J2f9KnOOHoi3QwdsmZ7wiI1KU0LBxjRQccG18v6vkAZw4F-7VLF8iecG_1xpBouoyVXa7Sk8byyMsK8HMKtoMzfkA2PB82lQ_1JSv36fwihS64jY4DkynF2o-F4d-AKvgPSNgzwzC9NfrghDMAqQZjD0FIcEbOER_1pB5eYsEDtoRe7fb7lGBmjpX0qPdoS3A8XkxY6UQmfTL8DNF2-TLngeKt6uT8TcrEHeEIHHuaMDSsxpH1_1l2gmg2zZ8QMRANXTDUYRwZ-JiMqu-HTril0Yy4loHbYYx57WknlAcOM7esIAkNnbML-gnaPXvuG7YSLstlW7KK55nhh46W6NBcR69UgoGID_1vxQcQ4IZQ42_1qdB6oK6vDRIhA9wT_1OlJW9S3ItULNw08qw2qoWscUAlxXmxepk7ozzFiu2EM1AedBTNn56zkWXo-v0GnUJ9Lw4HMYZd-JnVS6s29UDAlVSENdiZ-vMZQGbHzUiGFCU54zdGxF-CeoPLf1lVrniVtcRosL3d8ysYJE_1QAWi1zYiaMA4L04Oaz3Kc9YKoPVCTrU5yaL5D6E4dUCTJCBuC5b8O-mXCSK8o-X_1iTSmhEQfA&num=10&hl=en&newwindow=1&bih=771&biw=1600 And there is no result. If I delete all of these files, It will be ok.But after I install the add-on and after several days ,this problem will show again(I don't know whether it is caused by add-ons,all the add-on was download in firefox). AppData\Local\Mozilla AppData\Roaming\Mozilla DId anyone have see this problem? Really thanks.

Chosen solution

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!


Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • npwangwang
  • npAliSSOLogin Plugin
  • AppWorld NPAPI plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Alipay Security Control
  • Picasa plugin
  • Xunlei scriptability Plugin
  • Thunder DapCtrl NPAPI Plugin
  • npaliedit
  • npalicdo
  • iTrusPTA&XEnroll hwPTA,IEnroll,UKeyInstalls for FireFox,version=1.0.0.2

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

Chosen Solution

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!


Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Modified by Andrew

Question owner

Really thank you,after I clear the cookie, it works.

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

I am glad to hear. Thanks for reporting back.

Helpful Reply

It's amazing that once I login google, I can't use search by image, I checked each cookie from google and find that once I delete a cookie named "pref",the problem disappeared(But the cookie will appear once I refresh the page)... Could you please help me to analyze what cause this problem, thank you.

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Question owner

Really thanks. I followed the steps, but this problem still occurred. I even try to delete all of the firefox files and install 18.0.1,still not work. Thanks again for your help。

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

Could you try disabling graphics hardware acceleration? Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.). Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Upgrade your graphics drivers to use hardware acceleration and WebGL

Did this fix your problems? Please report back to us!

kent1026 0 solutions 1 answers

Helpful Reply

I have the same problem, Cancel the use hardware acceleration. And Upgrade graphics drivers, Still not work. Could you please help me , thank you.

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

Kent1026, could you please ask a new question to further assist you properly. Thanks!