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My server is Rogers, the technical told me to contact Firefox, I can not login into my rogers/yahoo account. I receive "incorrect password" r something to tha

Posted

I have great difficultly logging into rogers/yahoo mail. My password is not recognized, and/or even though I have checked the box "remember me on this computer" it does not hold

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • Google Update
  • np-mswmp
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • TotalRecipeSearch Installer Plugin Stub for 32-bit Windows
  • 4.0.50401.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

First, please update to Firefox 18. Update Firefox to the latest version

Then Reset Firefox. Reset Firefox – easily fix most problems

cor-el
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

You can check if there are entries in the password manager with an empty user name.

Make sure that you haven't saved multiple (uppercase, lowercase) versions of that name and password.

Remove saved Password(s):

  • Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"

If you click "Never" then you create an exception that needs to be removed.