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Optimizing video quality in ted.com

Posted

When I want to watch any Ted video, the video hangs at the message "Optimizing video quality". It doesn't even start. This happens only in Windows7, it works fine in Mac. Also, I opened the same site in IE in Windows7 and the video plays.

Additional System Details

Sites Affected

http://www.ted.com/talks/barry_schwartz_on_the_paradox_of_choice.html

Installed Plug-ins

  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • Google Update
  • Next Generation Java Plug-in 1.6.0_35 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • iTunes Detector Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.1830
  • NPWLPG
  • Office Plugin for Netscape Navigator
  • JInitiator 1.3.1.28 for Netscape Navigator (DLL Helper)
  • JInitiator 1.3.1.18 for Netscape Navigator (DLL Helper)

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

More Information

Application Basics
Name
Firefox
Version
16.0.2
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
BBSFox
2.0.56
true
{86095750-AD15-46d8-BF32-C0789F7E6A32}
Delicious Bookmarks
2.3.4
true
{2fa4ed95-0317-4c6a-a74c-5f3e3912c1f9}
Delicious Extension
2.3.1
true
delicious@vjkarunapg.com
ERail Plugin for Firefox
2.5
true
firefoxplugin@erail
Evernote Web Clipper
5.4
true
{E0B8C461-F8FB-49b4-8373-FE32E9252800}
Flash Video Downloader Youtube Downloader
3.7.6
true
artur.dubovoy@gmail.com
goo.gl lite
1.8.1
true
goo.gl_lite@matthew.flaschen.gatech.edu
Greasemonkey
1.4
true
{e4a8a97b-f2ed-450b-b12d-ee082ba24781}
Java Console
6.0.35
true
{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
Pocket
3.0.0
true
isreaditlater@ideashower.com
FiddlerHook
2.3.9.1
false
fiddlerhook@fiddler2.com
McAfee SiteAdvisor Enterprise
3.0.0.561
false
{B7082FAA-CB62-4872-9106-E42DD88EDE45}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
accessibility.typeaheadfind.timeout
10000
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
829440
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
4
browser.search.useDBForOrder
true
browser.startup.homepage
http://www.gmail.com/
browser.startup.homepage_override.buildID
20121024073032
browser.startup.homepage_override.mstone
16.0.2
browser.tabs.warnOnClose
false
dom.disable_open_during_load
false
dom.max_chrome_script_run_time
0
extensions.lastAppVersion
16.0.2
gfx.blacklist.suggested-driver-version
8.15.10.2202
network.cookie.prefsMigrated
true
network.dns.disableIPv6
true
places.database.lastMaintenance
1352875862
places.history.expiration.transient_current_max_pages
103065
places.last_vacuum
1316160443
print.print_printer
PrimoPDF
print.printer_PrimoPDF.print_bgcolor
false
print.printer_PrimoPDF.print_bgimages
false
print.printer_PrimoPDF.print_command
print.printer_PrimoPDF.print_downloadfonts
false
print.printer_PrimoPDF.print_edge_bottom
0
print.printer_PrimoPDF.print_edge_left
0
print.printer_PrimoPDF.print_edge_right
0
print.printer_PrimoPDF.print_edge_top
0
print.printer_PrimoPDF.print_evenpages
true
print.printer_PrimoPDF.print_footercenter
print.printer_PrimoPDF.print_footerleft
&PT
print.printer_PrimoPDF.print_footerright
&D
print.printer_PrimoPDF.print_headercenter
print.printer_PrimoPDF.print_headerleft
&T
print.printer_PrimoPDF.print_headerright
&U
print.printer_PrimoPDF.print_in_color
true
print.printer_PrimoPDF.print_margin_bottom
0.5
print.printer_PrimoPDF.print_margin_left
0.5
print.printer_PrimoPDF.print_margin_right
0.5
print.printer_PrimoPDF.print_margin_top
0.5
print.printer_PrimoPDF.print_oddpages
true
print.printer_PrimoPDF.print_orientation
0
print.printer_PrimoPDF.print_pagedelay
500
print.printer_PrimoPDF.print_paper_data
1
print.printer_PrimoPDF.print_paper_height
11.00
print.printer_PrimoPDF.print_paper_size_type
0
print.printer_PrimoPDF.print_paper_size_unit
0
print.printer_PrimoPDF.print_paper_width
8.50
print.printer_PrimoPDF.print_reversed
false
print.printer_PrimoPDF.print_scaling
1.00
print.printer_PrimoPDF.print_shrink_to_fit
true
print.printer_PrimoPDF.print_to_file
false
print.printer_PrimoPDF.print_unwriteable_margin_bottom
0
print.printer_PrimoPDF.print_unwriteable_margin_left
0
print.printer_PrimoPDF.print_unwriteable_margin_right
0
print.printer_PrimoPDF.print_unwriteable_margin_top
0
privacy.cpd.downloads
false
privacy.cpd.formdata
false
privacy.cpd.history
false
privacy.cpd.siteSettings
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) 4 Series Internal Chipset
Vendor ID
0x8086
Device ID
0x2e12
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igdumdx32 igd10umd32
Driver Version
8.15.10.1872
Driver Date
8-13-2009
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.
DirectWrite Enabled
false (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 8.15.10.2202 or newer.
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

dumdidadida 172 solutions 1436 answers

Hi,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

cor-el
  • Top 10 Contributor
  • Moderator
10749 solutions 96724 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Question owner

I have tried both the steps above: 1) Clearing the cookies and deleting everything, 2) Starting the firefox in safe mode.

But, the issue still exists. An update has been released today in FF. I will try with that update and check.

Question owner

I have tried with the new FF as well. The issue exists. I downloaded Chrome and tried even in Chrome. The issue also exists in Chrome. Is it because i'm accessing from my office and there is proxy? But, the same proxy applies to IE and it works fine from IE.

dumdidadida 172 solutions 1436 answers

As you are able to access the webpage and the error seems to be of the webpage this is unlikely unless perhaps the proxy also does header manipulation. You can try to verify that with the IT.

Modified by dumdidadida

userbrenda 0 solutions 1 answers

Helpful Reply

if you have https add-on, disable it..

metsej 0 solutions 1 answers

I got the same problem. I think my firewall (Kaspersky) is the reason. When I switch "protection" on "disable" mode, then videos play without any problems.