why is aol.com forbidden?
I keep trying to go to my e-mail address at aol.com and each time it shows a forbidden screen. I need to get to my e-mails now.
Additional System Details
- Shockwave Flash 11.4 r402
- Next Generation Java Plug-in 10.9.2 for Mozilla browsers
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- Adobe PDF Plug-In For Firefox and Netscape 10.1.4
- HP Product Detection Plugin
- HP Active Check Plugin
- Adobe Shockwave for Director Netscape plug-in, version 126.96.36.1999
- User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0
Please try this link: https://mail.aol.com/
If the problem persists, you can try the same link after clearing the cache and cookies.
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:
- Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
- Under "Time range to clear", select "Everything".
- Now, click the arrow next to Details to toggle the Details list active.
- From the details list, check Cache and Cookies and uncheck everything else.
- Now click the Clear now button.
Further information can be found in the Clear your cache, history and other personal information in Firefox article.
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