Web page elements (top of webpage, not FF bar) erased after loading.
Since yesterday, I've taken some steps to correct this problem that were suggested under the "Page Elements Missing" thread on the community. I looked for unusual addresses in the Options>Page info>Media tab : (data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAABfCAMAAAAeT108AAAABlBMVEX////W1tZkFI+EAAAAAXRSTlMAQObYZgAAABdJREFUeNrVwwENAAAAwiDev7Q5ZEP8HhKOADGMXVvVAAAAAElFTkSuQmCC) However, the check box for removing this element does not appear and so it can't be removed. I also tried removing the stored cache and a number of cookies that look like advertising tracking cookies. I ran the Norton NPE scan to find rootkits and other deep malware, but it found none.
After all this, I opened a new Firefox window and that window itself! Since the "Page Elements mistsing" thread has been ended, I am asking for a fix, ASAP please!
All Replies (2)
Sorry, I forgot the right troubleshooting info:
Application Basics
Name
Firefox
Version
15.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
DownloadHelper
4.9.9
true
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Java Console
6.0.33
true
{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
Yontoo
1.20.00
true
plugin@yontoo.com
Adobe Acrobat - Create PDF
1.2
false
web2pdfextension@web2pdf.adobedotcom
Norton Toolbar
2012.7.5.2
false
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Norton Vulnerability Protection
11.1.1.5 - 1
false
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
RealPlayer Browser Record Plugin
15.0.4
false
{97E22097-9A2F-45b1-8DAF-36AD648C7EF4}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.places.smartBookmarksVersion
4
browser.startup.homepage
about:home
browser.startup.homepage_override.buildID
20120905151427
browser.startup.homepage_override.mstone
15.0.1
dom.disable_window_flip
false
extensions.lastAppVersion
15.0.1
font.internaluseonly.changed
true
gfx.blacklist.suggested-driver-version
10.6
keyword.URL
http://www.google.com/search?ie=UTF-8&q=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1347088166
places.history.expiration.transient_current_max_pages
100616
places.history.expiration.transient_optimal_database_size
160984268
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
4
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI Mobility Radeon HD 4250
Vendor ID
0x1002
Device ID
0x9712
Adapter RAM
256
Adapter Drivers
atiu9p64 aticfx64 atiu9pag aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.722.0.0
Driver Date
3-30-2010
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
DirectWrite Enabled
false (6.1.7601.17789)
ClearType Parameters
Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
That is a png image.
You can encode such an image inline via base64 code instead of using a file and that is what is done in this case.
If you paste that URL in the location bar then you see a faint vertical line.
Did you try the usual steps and check for problems caused by extensions?
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
- Do not click the Reset button on the Safe mode start window or otherwise make changes.
Can you attach a screenshot?
- http://en.wikipedia.org/wiki/Screenshot
- https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.