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click url links from email (thunderbird) don't work.


click url links embedded in email don't work. I tried the "fix" to go to thunderbird (email account) and follow tools-options-...but when I got to "advanced" it would not click. Clearing the "cache" seems to be important, but I'm not even sure that's the problem. It started to develop after I upgraded some add-on movie-audio feature to firefox. So, I suspect there is some incompatibility there. Please help.

Additional System Details

This happened

Every time Firefox opened

This started when...

I clieck on a url link in thunderbird email.

Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • 4.1.10111.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 10.0.0
  • Windows Activation Technologies Plugin for Mozilla
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Yahoo Application State Plugin


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0

More Information

explained above, clearing the cache is something I don't seem to be able to do. And, I'm not even sure that will fix the problem. Again, I use firefox with thunderbird.

Swarnava Sengupta 482 solutions 3134 answers

Thunderbird Support Forum is here

Good Luck :)

Question owner

Since posting, I figured it out with a google search - to simply find a way to identify firefox as my "Default browser" - apparently, any time you update windows or do add-ons from Bill Gates, he makes your computer take IE the default browser - so the clicking doesn't work from email on firefox. So, I went into the control panel for "default programs" and clicked again to make Firefox the one, re-booted and everything works fine now. I suspect that many people will find this approach very helpful when they get frustrated with the same problem. Thanks google!

lesmoore 0 solutions 2 answers

I wish that helped, but Firefox is definitely my default browser. Everything worked until upgrading to 12.