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unable to access web based emails since upgrading to Firefox 5

  • 2 replies
  • 4 have this problem
  • 1 view
  • Last reply by cor-el

Tornado304
Tornado304
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having just updated to Firefox 5, I now find that when I try to view my web based emails, it says "You have undefined new mail" and will not open to view my emails.

i can write and send but not view new ones

having just updated to Firefox 5, I now find that when I try to view my web based emails, it says "You have undefined new mail" and will not open to view my emails. i can write and send but not view new ones

All Replies (2)

Svetlana
Svetlana
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Does this happen in safe mode?

What webmail provider are you using?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).