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can't connect to public wifi

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  • Last reply by gaguilera

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The vpn app on Android won't connect to public wifi at my local library, I never had the issue with ExpressVPN. Is there anything I can do?

Chosen solution

Hello!

When you connect to public WiFi (like at an airport or cafe) you will usually see a web page asking you to agree to certain terms and conditions. This web page is called a captive portal.

Sometimes, the captive portal doesn’t appear when Mozilla VPN is on. Turning the VPN off while you connect to WiFi, then turning VPN on when you’ve connected should work in this case. You’ll see a notification to turn the VPN off when you’re attempting to connect to WiFi. Click on the notification to turn the VPN off. After you’ve completed the captive portal and connected to WiFi, you’ll see a notification reminding you to turn the VPN back on. Just click on the notification to turn VPN back on.

If you don’t see any notifications, just follow the steps in the article below:

Joining public WiFi while on Mozilla VPN

I hope you find this helpful.

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Chosen Solution

Hello!

When you connect to public WiFi (like at an airport or cafe) you will usually see a web page asking you to agree to certain terms and conditions. This web page is called a captive portal.

Sometimes, the captive portal doesn’t appear when Mozilla VPN is on. Turning the VPN off while you connect to WiFi, then turning VPN on when you’ve connected should work in this case. You’ll see a notification to turn the VPN off when you’re attempting to connect to WiFi. Click on the notification to turn the VPN off. After you’ve completed the captive portal and connected to WiFi, you’ll see a notification reminding you to turn the VPN back on. Just click on the notification to turn VPN back on.

If you don’t see any notifications, just follow the steps in the article below:

Joining public WiFi while on Mozilla VPN

I hope you find this helpful.

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