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YouTube

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  • 1 has this problem
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  • Last reply by FredMcD

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Since the last update YouTube videos suddenly not visible, but I can still hear them? All I see is a green-filled screen. How do I fix this?

Since the last update YouTube videos suddenly not visible, but I can still hear them? All I see is a green-filled screen. How do I fix this?
Attached screenshots

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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


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