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Logging in to websites

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by Scribe

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Hi there. I am trying to log into accounts and been asked to provide passwords. Something has changed. Previously if I was to go to a landing page (FT, The Telegraph) it would log in automatically. I do have saved log ins, but there is another issue. The website thinks I am logging in from a new browser, which often means I need to go through a further verification process, for example receiving a text with an authorisation code. I have been through the options multiple times, with no fix. Many thanks, Mark

All Replies (3)

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Websites remember you by placing cookies in the browser. If those cookies are removed . . . .

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It seems like the cookies are being deleted, hence why they are needing to put on new ones on every time I restart computer?

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Hi, try 3-bar menu > Options > (Privacy & Security) > Cookies and Site Data, and make sure 'Delete cookies and site data when Firefox is closed' isn't selected.

Note that cookies aren't saved in Private Browsing: Private Browsing - Use Firefox without saving history

You aren't using a VPN are you?


Hold down the Shift key when you start Firefox to start in Safe Mode. More - Troubleshoot Firefox issues using Safe Mode.

If it's OK in Safe Mode, disable any theme or extensions you have - 3-bar menu > Add-ons > Themes/Extensions, then restart Firefox; now if it's still OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions.

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