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Browser window is moving up and not all visible on laptop screen

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

mcp707
mcp707
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For last few weeks whenever I open a new web browser in firefox the screen display now open slightly off screen with the top having moved up (and also a little to the right) making the scroll bar barely visible and tabs not visible. I can grab and move sometimes but it has become a consistent problem and I do not know why. Nothing has changed that I am aware of. How can this issue be fixed? Thank you

For last few weeks whenever I open a new web browser in firefox the screen display now open slightly off screen with the top having moved up (and also a little to the right) making the scroll bar barely visible and tabs not visible. I can grab and move sometimes but it has become a consistent problem and I do not know why. Nothing has changed that I am aware of. How can this issue be fixed? Thank you

All Replies (1)

FredMcD
FredMcD
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https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt xulstore.json file.

Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/Profiles
  • Linux: *~/.mozilla/firefox/Profiles
  • Windows: %AppData%\Mozilla\Firefox\Profiles
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles
  • Windows XP: C:\Documents and Settings\<user>\Application Data \Mozilla\Firefox\Profiles\

Search for the above file. Then rename or delete it. Restart Firefox.