Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Facebook is showing whitescreen after 2FA only in Firefox

more options

Hey , first time i am facing this problem , i deleted the profile files of firefox then i uninstalled my firefox then i deleted the update section then again reinstalled firefox , started firefox in safe more , or cleared every history cookies and also deleted every cookies but facebook seems to not load. First then i open facebook i can type the password and my email then there is 2FA then after giving the code FB loads for a bit then it shows white screen, i mean full white screen. So please help. This problem i am facing from last night when i left my pc on for the whole night while and sleep and when i came back on i cnt acess facebook . But chrome and microsoft edge works.

Attached screenshots

All Replies (6)

more options

i have the exact same issue.

Sadly only fix i've found to gain access to facebook for now is to install an addon that gives me the old layout back

Also i noticed if you change between light and dark mode on another browser then refresh on firefox it changes so it is like the page *is* loading but no content is showing

Modified by christopherwhite597

more options

Also i have tested with another facebook and that one loads in fine? really strange issue

more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for messages about blocked content.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again.

more options

christopherwhite597 said

Sadly only fix i've found to gain access to facebook for now is to install an addon that gives me the old layout back

Which add-on was it?

more options

This could be a problem with local storage and possibly running this command in the Web Console to clear storage as posted in bug 1569296 might fix it.

  • localStorage.clear()

(please do not comment in bug reports

more options

Suddenly my facebook is now working again today :)