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Firefox Quantum blanks part of a page that Firefox 56 allows

Posted

After updating to Firefox Quantum, visiting a much used site & clicking a message on the page that I need to read, the page is blued so that it cannot be read & the message will not display. I went back to the site on my other PC running Firefox 56 & could open the message with no problem? TJ

After updating to Firefox Quantum, visiting a much used site & clicking a message on the page that I need to read, the page is blued so that it cannot be read & the message will not display. I went back to the site on my other PC running Firefox 56 & could open the message with no problem? TJ

Chosen solution

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu , click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

Read this answer in context 4

Additional System Details

Installed Plug-ins

  • Shockwave Flash 27.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0

More Information

Mkll 313 solutions 1968 answers

Chosen Solution

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu , click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

Hello, The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information. '''''Note:''' When you use this feature, you will lose any extensions, toolbar customizations, and some preferences.'' See the [[Refresh Firefox - reset add-ons and settings]] article for more information. To Refresh Firefox: # Open the Troubleshooting Information page using one of these methods: #*Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''. A new tab containing your troubleshooting information should open. #*If you're unable to access the Help menu, type '''about:support''' in your address bar to bring up the Troubleshooting Information page. #At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it. #Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported. #Click Finish and Firefox will reopen. Did this fix the problem? Please report back to us! Thank you.

Question owner

Thanks for your help, solved the problem. However, as you said, all of my add on’s & extensions have disappeared. I can try to find compatible replacements but my most used add on ‘Dashlane’ has gone! What can I do?

Thanks for your help, solved the problem. However, as you said, all of my add on’s & extensions have disappeared. I can try to find compatible replacements but my most used add on ‘Dashlane’ has gone! What can I do?
jalalben 0 solutions 4 answers

You'll find it in the saved firefox folder with older extensions. Search for *dashlane.com.xpi file then run it in firefox. My saved directory was on the desktop folder. Search for yours.

You'll find it in the saved firefox folder with older extensions. Search for *dashlane.com.xpi file then run it in firefox. My saved directory was on the desktop folder. Search for yours.

Modified by jalalben

Mkll 313 solutions 1968 answers

Hello, to restore your data, enter about:profiles in your URL bar, then click Open Folder, now head to your desktop, and click on the Old Firefox Data folder -- then copy and paste the data from there into the new profile folder. Then restart Firefox.

Hello, to restore your data, enter about:profiles in your URL bar, then click Open Folder, now head to your desktop, and click on the Old Firefox Data folder -- then copy and paste the data from there into the new profile folder. Then restart Firefox.

Question owner

Hi, the instructions to get Dashlane working didn’t follow through. There is a simpler way. Open Dashlane > click on ‘Extensions’ >click on ‘Manage Firefox Extensions. This will take you to a web page that will download Dashlane. See attached.

Hi, the instructions to get Dashlane working didn’t follow through. There is a simpler way. Open Dashlane > click on ‘Extensions’ >click on ‘Manage Firefox Extensions. This will take you to a web page that will download Dashlane. See attached.
jalalben 0 solutions 4 answers

For some that option is greyed. That's the beginning of the problems and why you should search for the xpi file.

For some that option is greyed. That's the beginning of the problems and why you should search for the xpi file.

Modified by jalalben