Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

By opening Firefox my screen first goes black. It then opens with the Firefox start page.But the start page is 4 or 5 times bigger than the usual size. When I c

  • 2 replies
  • 1 has this problem
  • 32 views
  • Last reply by Smidje

more options

By opening Firefox my screen first goes black. It then opens with the Firefox start page.But the start page is 4 or 5 times bigger than the usual size. When I close Firefox the screen again goes black. I then got the normal size of screen again. Opening other webbrowsers give no problem. I updated the grafic drivers but this did offer any improvement.

By opening Firefox my screen first goes black. It then opens with the Firefox start page.But the start page is 4 or 5 times bigger than the usual size. When I close Firefox the screen again goes black. I then got the normal size of screen again. Opening other webbrowsers give no problem. I updated the grafic drivers but this did offer any improvement.

Chosen solution

Try the "Compatibility" tab of the shortcut you use to start Firefox. Either:

  • Right-click a desktop shortcut, then click Properties
  • Right-click a Firefox icon pinned to the Taskbar then right-click Mozilla Firefox, then click Properties

You should clear all the boxes on the Compatibility tab for best results:

Read this answer in context 👍 2

All Replies (2)

more options

Chosen Solution

Try the "Compatibility" tab of the shortcut you use to start Firefox. Either:

  • Right-click a desktop shortcut, then click Properties
  • Right-click a Firefox icon pinned to the Taskbar then right-click Mozilla Firefox, then click Properties

You should clear all the boxes on the Compatibility tab for best results:

more options

Thank you jscher 2000. The box RUN IN 640X480 SCREEN SOLUTION was ticked. This caused the problem. After unchecking the box the problem was solved.

Thank you again.

Sincerely

Marc