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firefox quits working after amount of time

Posted

firefox stops connecting to website after an arbitrary amount of time. removed all add-ins, refreshed install, even uninstalled and reinstalled. If you close windows and relaunch it will work a while longer then stop connecting again.

firefox stops connecting to website after an arbitrary amount of time. removed all add-ins, refreshed install, even uninstalled and reinstalled. If you close windows and relaunch it will work a while longer then stop connecting again.

Chosen solution

seems with the update its working normally now, I have not had an issue all morning with the update and normally I would have to restart it at least every 30 minutes.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 23.0 r0

Application

  • Firefox 53.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0
  • Support URL: https://support.mozilla.org/1/firefox/53.0/WINNT/en-US/

Extensions

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Multi-process staged rollout 1.14 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Shield Recipe Client 1.0.0 (shield-recipe-client@mozilla.org)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Avaya Collaboration Services for Firefox 6.5.3.3 (dce.firefox.addin@avaya.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0a16
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 198f103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22084
  • driverDate: 2-18-2015
  • driverDate2:
  • driverVersion: 10.18.14.4139
  • driverVersion2:
  • failures: [u'CP+[GFX1-]: PossiblyBrokenSurfaceSharing_UnexpectedAMDGPU']
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}]}
  • indices: [0]
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'Direct2D 1.1', u'AzureContentBackend': u'Direct2D 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0)
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4269 solutions 59866 answers

About how long before the problem? Any web-site, some, a few?

Separate Security Issue: Update your Flash Player Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: 25.0.0.148

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

About how long before the problem? Any web-site, some, a few? Separate Security Issue: Update your Flash Player '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player Version: '''25.0.0.148''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

could be 5 minutes, could be an hour or so. Its any webpage. Could be a page you already have open like you email and it will start clocking when you try to get to your inbox. Could be a link to a news site that you click on, could be anything.

could be 5 minutes, could be an hour or so. Its any webpage. Could be a page you already have open like you email and it will start clocking when you try to get to your inbox. Could be a link to a news site that you click on, could be anything.
FredMcD
  • Top 10 Contributor
4269 solutions 59866 answers

The pages where the browser freezes, Anything like flash on them?

Normally, I would have you to try Firefox in Safe Mode, but if the problem takes an hour . . . . .

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.


Type about:preferences#advanced<Enter> in the address bar. Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

On the left side of the page, select Appearance. Then select Default.

Now restart Firefox.

The pages where the browser freezes, Anything like flash on them? Normally, I would have you to try Firefox in Safe Mode, but if the problem takes an hour . . . . . https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else. ------------------- Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General. ''' Look for and turn off Use '''Hardware Acceleration. ''' Type '''about:addons'''<enter> in the address bar to open the Add-ons Manager. Hot key; '''<Control> ''(Mac=<Command>)'' <Shift> A)''' On the left side of the page, select '''Appearance. ''' Then select '''Default. ''' Now restart Firefox.
FredMcD
  • Top 10 Contributor
4269 solutions 59866 answers

How to crash Firefox (All Systems); Instructions here; https://developer.mozilla.org/en-US/docs/Mozilla/How_to_report_a_hung_Firefox

This link includes a link o a program that will crash Firefox. Next time FF freezes, try to use it.

How to crash Firefox (All Systems); Instructions here; https://developer.mozilla.org/en-US/docs/Mozilla/How_to_report_a_hung_Firefox This link includes a link o a program that will crash Firefox. Next time FF freezes, try to use it.

Question owner

ok, i was able to do this and send to mozilla, is there a way to get you some information from the report or what would you like to see.

ok, i was able to do this and send to mozilla, is there a way to get you some information from the report or what would you like to see.
FredMcD
  • Top 10 Contributor
4269 solutions 59866 answers

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted

Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box.

In the address bar, type '''about:crashes'''<enter>. '''Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Press the Reply button. Now go to the reply box and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the last '''5-7 Recent File Names''' in the folder. Post the information in the reply box.

Question owner

b5bf9e4c-026b-4b02-bc27-4eefae880fef 5/4/17 8:36 AM 58014fa2-dab7-48bd-8834-75ff32bdb7e3 4/24/17 3:46 PM 64ab3095-e571-458a-a400-a8523ba05a75 4/21/17 3:57 PM 15b24f95-ff6e-4cbc-8b16-eb18c2e548d0 3/16/17 3:56 PM 6a38aa5a-2120-4947-a405-8c536a628925 1/30/17 4:09 PM

b5bf9e4c-026b-4b02-bc27-4eefae880fef 5/4/17 8:36 AM 58014fa2-dab7-48bd-8834-75ff32bdb7e3 4/24/17 3:46 PM 64ab3095-e571-458a-a400-a8523ba05a75 4/21/17 3:57 PM 15b24f95-ff6e-4cbc-8b16-eb18c2e548d0 3/16/17 3:56 PM 6a38aa5a-2120-4947-a405-8c536a628925 1/30/17 4:09 PM

Question owner

53d3f1a8-bf38-47d6-90fd-18dfb7cee870 5/4/17 9:05 AM

one more, just happened again.

53d3f1a8-bf38-47d6-90fd-18dfb7cee870 5/4/17 9:05 AM one more, just happened again.
FredMcD
  • Top 10 Contributor
4269 solutions 59866 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. '''

Question owner

bp-325c4f31-76bc-4efa-93db-22c5b0170504 5/4/17 12:03 PM bp-21afa197-e447-4b47-911e-25f260170504 5/4/17 12:03 PM bp-d4dd6631-5759-4880-bd61-e4fab0170504 5/4/17 12:02 PM bp-434625d9-5772-466d-9094-6f13c0170504 5/4/17 8:38 AM

done

bp-325c4f31-76bc-4efa-93db-22c5b0170504 5/4/17 12:03 PM bp-21afa197-e447-4b47-911e-25f260170504 5/4/17 12:03 PM bp-d4dd6631-5759-4880-bd61-e4fab0170504 5/4/17 12:02 PM bp-434625d9-5772-466d-9094-6f13c0170504 5/4/17 8:38 AM done

Question owner

bp-81681cae-2167-4de7-bfec-b6eaf0170504 5/4/17 12:10 PM

one more, think that should be enough

bp-81681cae-2167-4de7-bfec-b6eaf0170504 5/4/17 12:10 PM one more, think that should be enough
FredMcD
  • Top 10 Contributor
4269 solutions 59866 answers

Well done.

All the crashes are the same

Signature: js::ctypes::ConvertToJS

aticfx32.dll = AMD Inc Radeon DirectX 11 Driver = Advanced Micro Devices

This is for Sumo's Related Bugs 718227 RESOLVED INVALID Crash [@ js::ctypes::ConvertToJS] with test dom/ipc/tests/test_process_error.xul under Valgrind 630033 RESOLVED WONTFIX Fennec 4.0b4pre Crash Report [@ js::ctypes::ConvertToJS ]


I called for mmore help

Well done. All the crashes are the same Signature: js::ctypes::ConvertToJS aticfx32.dll = AMD Inc Radeon DirectX 11 Driver = Advanced Micro Devices This is for Sumo's Related Bugs 718227 RESOLVED INVALID Crash [@ js::ctypes::ConvertToJS] with test dom/ipc/tests/test_process_error.xul under Valgrind 630033 RESOLVED WONTFIX Fennec 4.0b4pre Crash Report [@ js::ctypes::ConvertToJS ] ------------------- I called for mmore help

Question owner

any progress on this, having to restart it between 10 and 60 minutes

any progress on this, having to restart it between 10 and 60 minutes
FredMcD
  • Top 10 Contributor
4269 solutions 59866 answers

I called again.

I called again.
cor-el
  • Top 10 Contributor
  • Moderator
17575 solutions 158975 answers

Do you have recent crash reports with the current Firefox 53.0.3 release (released today)?

Do you have recent crash reports with the current Firefox 53.0.3 release (released today)?
John99 971 solutions 13138 answers

You say Firefox stops connecting to websites. If you yourself do not deliberately crash Firefox does it crash ?

Do you get any error message ? If so what is the exact error message, and can you provide a screenshot of that ?

When Firefox is in this problem state and not connecting will it close down ok if you use the menu

  • Menu {3bar icon) => Quit {standby icon)

Does Firefox then close down normally without crashing or does it generate a crash report ? Whilst you are having these problems please allow Firefox plenty of time to shut down, give it say 10 minutes before you try to force it to close by killing the process, crashing it, or powering off the computer.

You say Firefox stops connecting to websites. If you yourself do not deliberately crash Firefox does it crash ? Do you get any error message ? If so what is the exact error message, and can you provide a screenshot of that ? When Firefox is in this problem state and not connecting will it close down ok if you use the menu * Menu {3bar icon) => Quit {standby icon) Does Firefox then close down normally without crashing or does it generate a crash report ? Whilst you are having these problems please allow Firefox plenty of time to shut down, give it say 10 minutes before you try to force it to close by killing the process, crashing it, or powering off the computer.

Chosen Solution

seems with the update its working normally now, I have not had an issue all morning with the update and normally I would have to restart it at least every 30 minutes.

seems with the update its working normally now, I have not had an issue all morning with the update and normally I would have to restart it at least every 30 minutes.
FredMcD
  • Top 10 Contributor
4269 solutions 59866 answers

Good to hear. Well done. Please flag your last post as Solved Problem so others will know.

Good to hear. Well done. Please flag your last post as '''Solved Problem''' so others will know.