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Can't log in to my Hotmail account in Firefox, Hotmail says my Hotmail account doesn't exist, while I can log in with other browsers like Edge, IE

Posted

I tried the solutions from this link https://support.mozilla.org/en-US/questions/946497

but nothing worked

I tried the solutions from this link https://support.mozilla.org/en-US/questions/946497 but nothing worked

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.60.2 for Mozilla browsers
  • McAfee MSC FF plugin DLL
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Shockwave Flash 19.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2
  • VLC media player Web Plugin

Application

  • Firefox 41.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
  • Support URL: https://support.mozilla.org/1/firefox/41.0.2/WINNT/en-GB/

Extensions

  • Firebug 2.0.12 (firebug@software.joehewitt.com)
  • Firefox HTTP authentication from sub-resources Hotfix 20150902.02 (firefox-hotfix@mozilla.org)
  • Greasemonkey 3.4.1 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • McAfee WebAdvisor 4.0.6 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)
  • Skype Click to Call 7.5.0.9082 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 5500
  • adapterDescription2: NVIDIA GeForce 920M
  • adapterDeviceID: 0x1616
  • adapterDeviceID2: 0x1299
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  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 4095
  • adapterSubsysID: 06ae1028
  • adapterSubsysID2: 06ae1028
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 8-17-2015
  • driverDate2: 10-2-2015
  • driverVersion: 10.18.15.4278
  • driverVersion2: 10.18.13.5850
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Scribe 725 solutions 3456 answers

Helpful Reply

Hi, delete all references to Outlook, as shown under the heading 'How do I remove a single website from my history?' in this article - Delete browsing, search and download history on Firefox, then try the site again.

If that doesn't work, have you definitely tried Firefox Safe Mode to see if the problem goes away? Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Hi, delete all references to Outlook, as shown under the heading 'How do I remove a single website from my history?' in this article - [[Delete browsing, search and download history on Firefox]], then try the site again. If that doesn't work, have you definitely tried Firefox Safe Mode to see if the problem goes away? [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). '''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu: * Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''. '''If Firefox is not running,''' you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac: Hold the '''option''' key while starting Firefox. * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox) When the Firefox Safe Mode window appears, select "Start in Safe Mode". ;[[Image:SafeMode-Fx35]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' When you figure out what's causing your issues, please let us know. It might help others with the same problem.
FredMcD
  • Top 10 Contributor
4246 solutions 59404 answers

Helpful Reply

You can also use Windows Live Mail program.

You can also use Windows Live Mail program.

Question owner

Thank you, Windows Live Mail program works with no problems

Thank you, Windows Live Mail program works with no problems
FredMcD
  • Top 10 Contributor
4246 solutions 59404 answers

If you have other e-mail accounts, you can add them in also.

But keep trying to get Firefox to log in.

If you have other e-mail accounts, you can add them in also. But keep trying to get Firefox to log in.

Question owner

I was able to log in using firefox. I typed Windows Live Mail in google and the first link let me log in. After, I noticed the address is different for windows live mail. For windows live mail it says mail.live.com/m/ but if you type hotmail or outlook in google it says live.com/. I don't know if it is anything to do with that. Since i haven't logged out yet, outlook and hotmail link now let me go to my email with no problems.

I was able to log in using firefox. I typed Windows Live Mail in google and the first link let me log in. After, I noticed the address is different for windows live mail. For windows live mail it says mail.live.com/m/ but if you type hotmail or outlook in google it says live.com/. I don't know if it is anything to do with that. Since i haven't logged out yet, outlook and hotmail link now let me go to my email with no problems.

Modified by jobin1991

FredMcD
  • Top 10 Contributor
4246 solutions 59404 answers

Update your bookmarks.

Update your bookmarks.
cor-el
  • Top 10 Contributor
  • Moderator
17475 solutions 157942 answers

https://login.live.com should bring you to the log in page. https://mail.live.com should bring you to the login page or to the mail page when you have logged on.

You should avoid bookmarking the mail page that shows a specific mail server like dub127.mail.live.com as its availability isn't guaranteed.

https://login.live.com should bring you to the log in page. https://mail.live.com should bring you to the login page or to the mail page when you have logged on. You should avoid bookmarking the mail page that shows a specific mail server like dub127.mail.live.com as its availability isn't guaranteed.