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YouTube videos and comments hang

Posted

This only started earlier last week, or late the week before. EVERY YouTube video, does not matter which one, who uploaded it, or when it was originally uploaded, EVERY video causes Firefox to hang for up to 10-15 seconds, ever time. And it hangs a second time if I scroll down far enough to load the comments section. So far, all I've seen being used now is the HTML5 player on YouTube, so it's something with that possibly. Regardless, it is incredibly frustrating.

Is this due to something changing with the last couple updates to FireFox, or a plugin I have being out of date (even though they all say they're fine)? If not, is there anything I can do to fix it?

This only started earlier last week, or late the week before. EVERY YouTube video, does not matter which one, who uploaded it, or when it was originally uploaded, EVERY video causes Firefox to hang for up to 10-15 seconds, ever time. And it hangs a second time if I scroll down far enough to load the comments section. So far, all I've seen being used now is the HTML5 player on YouTube, so it's something with that possibly. Regardless, it is incredibly frustrating. Is this due to something changing with the last couple updates to FireFox, or a plugin I have being out of date (even though they all say they're fine)? If not, is there anything I can do to fix it?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.8.20082
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.60.2 for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Nexon Game Controller
  • Shockwave Flash 19.0 r0
  • 5.1.40728.0
  • Skype Web Plugin 7.5.0.123
  • Unity Player 5.1.3f1
  • Plugin for Wacom tablets.

Application

  • Firefox 41.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
  • Support URL: https://support.mozilla.org/1/firefox/41.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.11 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 750
  • adapterDescription2: Intel(R) HD Graphics 4600
  • adapterDeviceID: 0x1381
  • adapterDeviceID2: 0x0412
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
  • adapterDrivers2: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterRAM: 1024
  • adapterRAM2: Unknown
  • adapterSubsysID: 129119da
  • adapterSubsysID2: 0000000c
  • adapterVendorID: 0x10de
  • adapterVendorID2: 0x8086
  • clearTypeParameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 200 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 ]
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 9-13-2015
  • driverDate2: 7-17-2015
  • driverVersion: 10.18.13.5598
  • driverVersion2: 10.18.15.4256
  • failures: [u'[GFX1-]: Failed to create the graphics startup lockfile.', u'[GFX1-]: Failed to create the graphics startup lockfile.', u'[GFX1-]: Failed to create the graphics startup lockfile.', u'[GFX1-]: Failed to create the graphics startup lockfile.']
  • indices: [0, 1, 2, 3]
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 750 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
FredMcD
  • Top 10 Contributor
4193 solutions 58535 answers

check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''

Question owner

Thank you Fred, but I did actually go through and check those on a different thread that I checked in at. As I mentioned, the videos in question aren't running in Flash player, they're running on the HTML5 player, so updating my flash (which is current) wouldn't have helped. And the first thing I did, when I saw this suggestion initially, was to upgrade my drivers, which at the time did have an update.

As of now, everything is up to date, Firefox included, and the issue is persisting.

Like... Just to explain on it a little... The video will continue playing for a second or two while the browser interface is completely locked up and unresponsive, then the video will usually lock up while the audio continues. Sometimes the entire video will lock up before Firefox finally resumes, but not always.

Thank you Fred, but I did actually go through and check those on a different thread that I checked in at. As I mentioned, the videos in question aren't running in Flash player, they're running on the HTML5 player, so updating my flash (which is current) wouldn't have helped. And the first thing I did, when I saw this suggestion initially, was to upgrade my drivers, which at the time did have an update. As of now, everything is up to date, Firefox included, and the issue is persisting. Like... Just to explain on it a little... The video will continue playing for a second or two while the browser interface is completely locked up and unresponsive, then the video will usually lock up while the audio continues. Sometimes the entire video will lock up before Firefox finally resumes, but not always.
FredMcD
  • Top 10 Contributor
4193 solutions 58535 answers

We have been getting many complaints about problems with Youtube type sites.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

We have been getting many complaints about problems with Youtube type sites. Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? ---------------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

Well unfortunately, it does persist into Firefox's safe mode. Same issue with the browser locking up after loading a video, and again after trying to load comments.

Well unfortunately, it does persist into Firefox's safe mode. Same issue with the browser locking up after loading a video, and again after trying to load comments.
FredMcD
  • Top 10 Contributor
4193 solutions 58535 answers

FredMcD said

Start your Computer in safe mode with networking
''FredMcD [[#answer-789962|said]]'' <blockquote> Start your '''Computer''' in safe mode with networking </blockquote>

Question owner

The issue persists into Safemode with Networking turned on. Silverlight is starting to have issues as well, when changing from a tab it is in to another. All this only started after a recent update to Firefox.

The issue persists into Safemode with Networking turned on. Silverlight is starting to have issues as well, when changing from a tab it is in to another. All this only started after a recent update to Firefox.
FredMcD
  • Top 10 Contributor
4193 solutions 58535 answers

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.

Question owner

Thanks Fred. :)

Thanks Fred. :)

Question owner

As an added note: Silverlight has been freaking out as well. After pausing a movie in Netflix and changing to another tab, Silverlight completely locks up and Firefox has to terminate the script in order to proceed with anything else.

As an added note: Silverlight has been freaking out as well. After pausing a movie in Netflix and changing to another tab, Silverlight completely locks up and Firefox has to terminate the script in order to proceed with anything else.

Question owner

Another update, since... That seems to be the only thing I can do at the moment...

I have verified that it's not the embedded videos FROM YouTube that cause an issue. Watching HTML5 YouTube videos that are embedded on different sites work fine and don't seem to cause the issues I outlined in my original post. They only seem to happen on YouTube itself. And it happens every. Single. Time. No exceptions.

And I've done everything to try and fix it. It's not my computer, it's obviously not just my version of Firefox, since this thread now has 2 others who have the same problems... And I've checked on that as well, as per Fred's guidance. So I don't know where to go from here.

Another update, since... That seems to be the only thing I can do at the moment... I have verified that it's not the embedded videos FROM YouTube that cause an issue. Watching HTML5 YouTube videos that are embedded on different sites work fine and don't seem to cause the issues I outlined in my original post. They only seem to happen on YouTube itself. And it happens every. Single. Time. No exceptions. And I've done everything to try and fix it. It's not my computer, it's obviously not just my version of Firefox, since this thread now has 2 others who have the same problems... And I've checked on that as well, as per Fred's guidance. So I don't know where to go from here.

Question owner

I feel I should bring this thread back to life as my problem was never given a solution. I still have the same issues with Firefox unable to preform properly while on YouTube. Videos play fine from other sites that have YouTube videos linked, but playing anything from the main page will still cause the browser to lock up. And the scrolling down far enough to see the comments will cause it to lock up. And then moving on to a different video will cause it to lock up. Really would like some help on this, because it's tiring having to launch another browser JUST to watch YouTube.

I feel I should bring this thread back to life as my problem was never given a solution. I still have the same issues with Firefox unable to preform properly while on YouTube. Videos play fine from other sites that have YouTube videos linked, but playing anything from the main page will still cause the browser to lock up. And the scrolling down far enough to see the comments will cause it to lock up. And then moving on to a different video will cause it to lock up. Really would like some help on this, because it's tiring having to launch another browser JUST to watch YouTube.
powerdump 0 solutions 19 answers

Yeah, the crashing is out of control with 43.0.3 and 43.0.4. I've never experienced this degree of total application failure before. Somewhere around 30 crashes in the past week.

Until 44 is out, should I just set;

media.youtube-ua.override media.youtube-ua.override.from media.youtube-ua.override.to

all to undefined, blank, whatever. Or does "undefined" in the change log mean that it just hasn't been determined yet?

Also, any benefit in changing media.mediasource.webm.enabled to "true"?

Yeah, the crashing is out of control with 43.0.3 and 43.0.4. I've never experienced this degree of total application failure before. Somewhere around 30 crashes in the past week. Until 44 is out, should I just set; media.youtube-ua.override media.youtube-ua.override.from media.youtube-ua.override.to all to undefined, blank, whatever. Or does "undefined" in the change log mean that it just hasn't been determined yet? Also, any benefit in changing media.mediasource.webm.enabled to "true"?

Modified by powerdump