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when I open another tab, firefox closes and then reopens with no error or crash message

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Sometimes, not always, when I open a second or third tab, firefox closes for a few seconds with no error message or crash message , and then reopens all the tabs. I am running firefox 33.1.1, adblock plus, no script, and norton toolbar.

Sometimes, not always, when I open a second or third tab, firefox closes for a few seconds with no error message or crash message , and then reopens all the tabs. I am running firefox 33.1.1, adblock plus, no script, and norton toolbar.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • 5.1.30514.0
  • NPWLPG

Application

  • Firefox 33.1.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.1.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Norton Toolbar 2014.7.9.8 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})
  • NoScript 2.6.9.5 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Flashblock 1.5.17 ({3d7eb24f-2740-49df-8937-200b1cc08f8a}) (Inactive)
  • Skype Click to Call 7.3.16540.9015 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) 82945G Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2772
  • adapterDeviceID2:
  • adapterDrivers: igdumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 9-23-2009
  • driverDate2:
  • driverVersion: 8.15.10.1930
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedDriver']
  • numTotalWindows: 1
  • webglRendererMessage: [u'blockedDriver']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 1
  • browser.places.smartBookmarksVersion: 7
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141113143407
  • browser.startup.homepage: https://www.yahoo.com/
  • browser.startup.homepage_override.buildID: 20141113143407
  • browser.startup.homepage_override.mstone: 33.1.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.1.1
  • font.size.variable.x-western: 18
  • media.gmp-gmpopenh264.lastUpdate: 1414417187
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1417435932
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1417435932
  • places.history.expiration.transient_current_max_pages: 80236
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.promptOnSanitize: False
  • privacy.sanitize.sanitizeOnShutdown: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1416403985

Misc

  • User JS: Yes
  • Accessibility: No
Tracy_Gipson 0 solutions 13 answers

Try reinstalling Firefox..!! This might solve the case...!!

Try reinstalling Firefox..!! This might solve the case...!!
cor-el
  • Top 10 Contributor
  • Moderator
17415 solutions 157330 answers

Firefox will automatically try to restore the tabs and windows from the last session if a crash has occurred or Firefox didn't close properly the previous time. If the session crashes another time then you will get the "Well this is embarrassing" page (about:sessionrestore) the next time you start Firefox. You can set the browser.sessionstore.max_resumed_crashes pref to 0 on the about:config page to get the about:sessionrestore page immediately with the first start after a crash has occurred or the Task Manager was used to close Firefox.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

Firefox will automatically try to restore the tabs and windows from the last session if a crash has occurred or Firefox didn't close properly the previous time. If the session crashes another time then you will get the "Well this is embarrassing" page (about:sessionrestore) the next time you start Firefox. You can set the <b>browser.sessionstore.max_resumed_crashes</b> pref to 0 on the about:config page to get the about:sessionrestore page immediately with the first start after a crash has occurred or the Task Manager was used to close Firefox. You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config

Question owner

I reinstalled firefox yesterday.....this morning I booted up and opened firefox...it opens to yahoo, my homepage...went to my favorites and clicked on the link to this page....immediately firefox closed completely....no messages.....was at desktop photo for say 4 seconds and then opened back up to yahoo....very frustrating

I reinstalled firefox yesterday.....this morning I booted up and opened firefox...it opens to yahoo, my homepage...went to my favorites and clicked on the link to this page....immediately firefox closed completely....no messages.....was at desktop photo for say 4 seconds and then opened back up to yahoo....very frustrating
FredMcD
  • Top 10 Contributor
4224 solutions 58962 answers

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


It might also be that Firefox did not close, but its window were removed from your display.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.''' ------------------ In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. --------------------- It might also be that Firefox did not close, but its window were removed from your display.

Question owner

I did reinstall firefox without any security addons and it still has the same issue

I did reinstall firefox without any security addons and it still has the same issue

Question owner

there are no crash reports....when firefox acts like this, no dialog box opens up....it closes for a few seconds....and then opens up and all tabs I had opened are there....I use CCcleaner and Privazer....I am wondering if in the cleaning process something happens with firefox

there are no crash reports....when firefox acts like this, no dialog box opens up....it closes for a few seconds....and then opens up and all tabs I had opened are there....I use CCcleaner and Privazer....I am wondering if in the cleaning process something happens with firefox
FredMcD
  • Top 10 Contributor
4224 solutions 58962 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift ''(Mac Options)'' >''' key, and then starting Firefox. Is the problem still there?