Why can't I logon to American Airlines, however, I can with Internet Explorer?
My ID is not recognized via Firefox. It is with Internet exporer.
My ID is not recognized via Firefox. It is with Internet exporer.
All Replies (1)
This issue can be caused by corrupted cookies or cookies that are blocked.
- check the permissions on the about:permissions page and in "Tools > Page Info > Permissions"
- https://support.mozilla.org/kb/fix-login-issues-on-websites-require-passwords
Clear the cache and remove cookies only from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window