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Tried following the steps to stop Firefox from crashing from the support site but none of it works.

  • 6 απαντήσεις
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  • Τελευταία απάντηση από FredMcD

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I followed this: https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

Tried almost everything there, still hangs for 5 - 30 seconds randomly. It could happen 1 minute into using Firefox or a few hours in. Its random. Help is appreciated. Thanks.

Επιλεγμένη λύση

So the browser is freezing, not crashing. And Safe Mode does not help.

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Hello,

I started Firefox in Safe Mode, it still happened. Also, the most recent crash report was on 16/12/2018, which this problem did not occur during that time. Nevertheless, here is the list of crash reports:

bp-20315005-f86a-4aef-9b9c-7767a0181216 16/12/2018, 2:23 PM View bp-88d03b0e-5f82-4069-ba4d-443cb2151222 22/12/2015, 5:15 PM View bp-8222107c-7d1a-48f7-abf2-741452151220 20/12/2015, 6:05 PM View bp-2772fa73-5a92-4a65-8ee3-e9b192151211 11/12/2015, 4:11 PM View bp-30ca4080-b6d9-4553-a0b2-d2baf2151209 9/12/2015, 5:14 PM View bp-8b714d77-0e9c-4af8-97b1-debbc2151202 2/12/2015, 10:27 PM View bp-7d586d14-c4b6-4f95-8f1d-381002150815 15/8/2015, 3:00 PM View bp-fadaeb64-f912-41e9-8f48-514d40190226 26/2/2019, 11:05 AM View bp-75fb115f-44b6-48b2-a012-fca930190226 26/2/2019, 11:05 AM View bp-65588832-db71-41e9-8077-819d20190226 26/2/2019, 11:05 AM View bp-ee9aea93-c767-4a65-81e3-a24c70190226 26/2/2019, 11:05 AM View

Τροποποιήθηκε στις από το χρήστη whoon

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Επιλεγμένη λύση

So the browser is freezing, not crashing. And Safe Mode does not help.

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

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Ah, my mistake. Sorry for the misinformation. I did what you said. After 30 minutes of watching youtube videos (most commonly freezes when I do this), Firefox didn't freeze. What do I do now?

Thanks.

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Surprisingly after that, Firefox stopped freezing. I've been using it for more than an hour straight and it didn't freeze. Not sure if I'm just lucky or what but will reply when it does happen again.

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Could have been a corrupt file was overwritten. Wait a few days. If the problem is gone,

please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.