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Can't sign in to Adobe Acrobat

  • 8 Antworten
  • 2 haben dieses Problem
  • 68 Aufrufe
  • Letzte Antwort von jonzn4SUSE

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This is the message I receive when I try to sign in to my Adobe account online:


Hmm. We’re having trouble finding that site.

We can’t connect to the server at auth.services.adobe.com.

If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

__________________________________________

How do I check that Firefox has permission to access this page? Or, what else do I need to do to sign in to my account?

Thank you!

This is the message I receive when I try to sign in to my Adobe account online: Hmm. We’re having trouble finding that site. We can’t connect to the server at auth.services.adobe.com. If you entered the right address, you can: Try again later Check your network connection Check that Firefox has permission to access the web (you might be connected but behind a firewall) __________________________________________ How do I check that Firefox has permission to access this page? Or, what else do I need to do to sign in to my account? Thank you!

Alle Antworten (8)

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What happens with adobe.com?

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Same thing:


Hmm. We’re having trouble finding that site.

We can’t connect to the server at auth.services.adobe.com.

If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

___________________________________

I clicked on adobe.com and that's the site/address that came up after I clicked on "Sign In".

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Gotcha...

Do you have the same issue with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Windows home or pro and what security software are you running besides MS Defender?

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Just tried troubleshoot mode. Same result.

Windows 11 Pro

No other security software.

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WOW...

You should have Windows Sandbox enabled for testing. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

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I've got Sandbox installed. I'll have to try Adobe tomorrow morning when I'm back at work.

Thank you for your help - it is MUCH appreciated! I will post after I try signing in to Adobe in the morning.

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Good morning! I downloaded Firefox in Sandbox and tried Adobe. I can sign in!

So, I'm thinking this means that the trouble is with my firewall and/or a security issue? Could Firefox be blocking it somehow? If so, where do I check?

Thank you!

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Also try different version of Firefox(Beta, Dev, or Nightly) and see if you have the same issue. Make sure to install in a different directory than your current install. https://www.mozilla.org/en-US/firefox/channel/desktop/

Try Refreshing Firefox. https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

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