Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Unable to watch product review videos on CNET. Preceeding commercial plays, finishes and goes black without launching video. Why?

  • 1 svar
  • 1 har dette problem
  • 67 visninger
  • Seneste svar af cor-el
  • Arkiveret

BenchCut
BenchCut

Unable to view any video on CNET.com other than the preceding commercials of said videos. Product reviews, or the Apple Byte, it doesn't matter.

Unable to view any video on CNET.com other than the preceding commercials of said videos. Product reviews, or the Apple Byte, it doesn't matter.

Alle svar (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.