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'Forgot password' not working

Firefox Nulstil adgangskoder
Kiki replied for 8 måneder siden
sree lekha
sree lekha

Hi,

The 'Forgot password' option is not working in Firefox. I tried it multiple times and it doesn't send me a temp password/recovery link to my email. It just says 'Invalid account'. Please take a look.

My email - *censored by mod*

Thanks

Hi, The 'Forgot password' option is not working in Firefox. I tried it multiple times and it doesn't send me a temp password/recovery link to my email. It just says 'Invalid account'. Please take a look. My email - *censored by mod* Thanks

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Alle svar (1)

Kiki
Kiki
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Mozilla Staff

Hi Sree,

You may want to use recover keys to regain access to your Mozilla account. If you reset your Mozilla account without recovery keys, you won't be able to recover your synced data.

Check out Reset your Mozilla account password with Recovery Keys for more information.