All my bookmarks disappeared suddenly
I've followed the instructions for recovery and nothing changes, in fact, it won't let me make any new bookmarks... they are all gone and I can't replace them?
Alle svar (1)
Hi Rose, sorry to hear about this problem. There are two things to check, but first, if you haven't already, please do a normal shutdown and/or restart of your system. Restarting Windows can help by freeing up locked files, completing any deferred updates, and resolving temporary file permission issues.
(1) Wrong profile?
If Firefox started up completely clean without any of your data, it might have started in the wrong profile for some reason. Please check for that using the first section of the following article: Recover lost or missing Bookmarks.
(2) Damaged database?
If the problems are only with bookmarks/history, could you let us know what you get when you run the "Verify Integrity" diagnosis and repair function. That's here:
Open Firefox's Troubleshooting Information page using any of these methods:
- "3-bar" menu button > Help > More Troubleshooting Information
- (menu bar) Help > More Troubleshooting Information
- type or paste about:support in the address bar and press Enter
Near the bottom, there is a section titled Places Database -- that's the file which stores history and bookmarks. Click the button labeled Verify Integrity. There may be a 10-15 second delay before results appear.
If all is well, the report that appears below the button should start with:
> Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane > Task: invalidateCaches + The caches have been invalidated > Task: checkCoherence + The database is coherent
Does yours say the databases are sane/coherent, or something else? You can select and copy the report, and then paste it into a reply for review and comment.