Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Weird problem with Youtube

sherringbone
sherringbone
more options

Hi I’m running Firefox 21 on Window 7

Every time a YouTube page loads, Firefox asks me if I want to save a an application/binary called “Frame”. The file is 0 bytes and seems to do nothing. After setting the files to be automatically saved to my download folder, at the end of a YouTube session there’ll be 30 or 40 of these “Frame” files.

The problem occurs in safe mode and only in Firefox , not IE.

Any help much appreciated

Simon Goodwin

Hi I’m running Firefox 21 on Window 7 Every time a YouTube page loads, Firefox asks me if I want to save a an application/binary called “Frame”. The file is 0 bytes and seems to do nothing. After setting the files to be automatically saved to my download folder, at the end of a YouTube session there’ll be 30 or 40 of these “Frame” files. The problem occurs in safe mode and only in Firefox , not IE. Any help much appreciated Simon Goodwin

All Replies (2)

cor-el
cor-el
  • Moderator
more options

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

Which security software (firewall, anti-virus) do you have?

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.

sherringbone
sherringbone Question owner
more options

Thanks so much cor-el--- clearing the cache and/or removing Youtube cookies from solved the problem.


cheers


Simon