Moving old mail to a new computer... what went wrong?

I'm trying to restore my Thunderbird mailboxes from my old (essentially dead) computer's backup to a new computer. My first attempt failed. I need to understand what went… (read more)

I'm trying to restore my Thunderbird mailboxes from my old (essentially dead) computer's backup to a new computer. My first attempt failed. I need to understand what went wrong and how to correct it.

I installed Thunderbird on the new computer and used Profile Manager to create a profile in the location where I want to keep it (in the Documents folder, to simplify backup). Then I found the place where the mailboxes were kept and copied my old mailboxes there from the backup.

Then I started Thunderbird. Instead of displaying my old Inbox and a list of mailboxes, it displayed a screen that prompted me to define my email account. OK, that's fair; if the account information wasn't in the files I copied, Thunderbird would have to do that. After I defined the accounts (there are three), I quit and restarted Thunderbird, and it displayed my Inbox and mailboxes.

But not quite as I expected. I expected to see the mail that was on the old computer when I last backed it up. Then I planned to download mail to get everything that came in after that. Instead I found that Thunderbird had erased everything I copied over, then downloaded the new mail without me asking it to.

Now what? The new mail is still on the server, so I can repeat the whole process if I have to. First, though, I need to understand what went wrong.

Asked by Jonathan Sachs 43 minutes ago

GMAIL from microsoft names?

so i made my Microsoft account mario64@GMAIL.com insted of mario64@outlook.com so then how can i use my microsoft account WHEN thunderbird knows @gmail= gmail.com and kno… (read more)

so i made my Microsoft account mario64@GMAIL.com insted of mario64@outlook.com so then how can i use my microsoft account WHEN thunderbird knows @gmail= gmail.com and knows @outlook = outlook.com PLS HELP PS: im useing family link so im useing a bypass from microsoft. ;)

Asked by rambley the raccoon 1 day ago

Last reply by rambley the raccoon 1 hour ago

Thunderbird is not uploading all exported emails to Gmail

I need to move around 9,000 emails from a business Google workspace email to a personal Gmail account. I successfully exported all 9,000 emails to a Mbox file. I added th… (read more)

I need to move around 9,000 emails from a business Google workspace email to a personal Gmail account. I successfully exported all 9,000 emails to a Mbox file. I added the new Gmail account I want to move the emails to and the exported file to Thunderbird and it shows over 20,000 emails in Thunderbox (even though there should only be around 9,000). I have tried moving the email file to the new email account within Thunderbird twice now. Both times it shows like it is moving the 20,000 emails but when it finishes it only moves around 1,200 emails. How do I get it to import all 9,000 of the emails that are in the exported file?

Asked by Northpoint Enterprises 1 hour ago

illegible text

It went away for a while but now it is back. When I select the text it usually (but not always) resolves. However it is a pain to keep stopping to do that. I've tried th… (read more)

It went away for a while but now it is back. When I select the text it usually (but not always) resolves. However it is a pain to keep stopping to do that.

I've tried the existing fixes but they either don't work or stop working after applied.

Asked by pjcamp 1 hour ago

failing to set up Gmail account

I have successfully set up one of my email accounts in Thunderbird, so I know the software works as installed. However when I tried to set up my gmail account, and I get … (read more)

I have successfully set up one of my email accounts in Thunderbird, so I know the software works as installed. However when I tried to set up my gmail account, and I get to the sign in with Google popup, I get an error saying that the request cannot be performed because it is "malformed". See attached images.

Asked by Michael Krause 1 hour ago

Last reply by Michael Krause 1 hour ago

Can I set one account to "offline"

Background - my old (selfhosted IMAP) server died, I was able to recover the Maildir but for whatever reasons both dovecot and courier ignore the "message read" metadata … (read more)

Background - my old (selfhosted IMAP) server died, I was able to recover the Maildir but for whatever reasons both dovecot and courier ignore the "message read" metadata embedded in the filenames so the local copy in Thunderbird is suddenly the most authoritative.

But every time I try to bulk copy from the old account to local folders or to my new server it fails because it tries to contact the dead server.

Looking for ways to attack this problem

Asked by Keeper of the Keys 2 days ago

Last reply by Keeper of the Keys 3 hours ago

Can you remove a like and dislike you have placed.

I recently clicked a like on a reply to one of my questions on this help forum and then somehow I also clicked on dislike as I was scrolling through the reply so I clicke… (read more)

I recently clicked a like on a reply to one of my questions on this help forum and then somehow I also clicked on dislike as I was scrolling through the reply so I clicked the dislike again thinking this would remove the dislike but instead it added another dislike to the person who replied to my question I did not think is was possible to add mulitple likes and dislikes to the same person but it appears this is what I have done is it possible to remove the likes and dislikes you have added and if so how do you go about removing them. Thanks.

Asked by NZKiwi25 3 hours ago

Folder counts are correct, but when opened mails missing

Hello Overnight Thunderbird has developed a major problem. The count for the number of mails in a folder is correct, as best I can tell, but when I open the folder it i… (read more)

Hello

Overnight Thunderbird has developed a major problem. The count for the number of mails in a folder is correct, as best I can tell, but when I open the folder it is either empty or has fewer mails than the count. Based on several tests, repairing sometimes adds more mails, sometimes not, but never the entire folder.

I repaired the inbox and it is now showing several mails that I deleted in the last few days (by emptying the delete folder having previously deleted them). Curiously, they’re all the same type, routine mailings about road works.

I may have backup in that I copy the entire Thunderbird folder to an external drive every morning, including today, and to Google Drive every Wednesday.

Please can you help.

Thank you

Asked by MrsF 1 day ago

Last reply by MrsF 5 hours ago

can't see attachments, respond nor delete emails, and error code 0x80570015 when opening email.

When I open up my Thunderbird to get emails I keep getting getting error code 0x80570015. I can't see attachments and cannot respond to emails. Also cannot delete emails… (read more)

When I open up my Thunderbird to get emails I keep getting getting error code 0x80570015. I can't see attachments and cannot respond to emails. Also cannot delete emails. I Iooked it up to see how to fix it and they say to remove the "lightning" add on. When I go under tools and look for this add on, it is not there. In fact it doesn't seem that I have any add-ons. Something to do with the calendar which I don't even use. It says Thunderbird is up to date. Could you please give any advice how to fix it. Thanks, Matt

Asked by mandrcollins 2 days ago

Last reply by mandrcollins 6 hours ago

Lost Internet Connection if Thunderbird left open overnight.

I am an office worker. I close all applications every day before I leave for home. If I forget or miss and leave Thunderbird open overnight, I do not have an internet co… (read more)

I am an office worker. I close all applications every day before I leave for home. If I forget or miss and leave Thunderbird open overnight, I do not have an internet connection the next morning and I have to reboot my machine. Any ideas as to why that might be?

Asked by Nate Bridges 10 hours ago

My thunderbird seems to only index my sent folders since a while

I am using Thunderbird 128.7.1 on Windows, have several mailboxes (POP and Imap) with many sub-folders and large email archives (~20 years of emails) under "Local Folders… (read more)

I am using Thunderbird 128.7.1 on Windows, have several mailboxes (POP and Imap) with many sub-folders and large email archives (~20 years of emails) under "Local Folders". Indexing used to work fine over all those folders and I liked it a lot, in particular the timeline view on global searches.

Now, since a while (not sure for how long) indexing only looks into all my "Sent" folders, and not any of the incoming folders or local folders. I see that in all the global searches I try now. Note, whenever I archive a large amount of emails, I delete global-messages-db.sqlite and re-start TB to make sure the index gets re-built to match the real folder content. Previously global-messages-db.sqlite had a few GB in size, not it does not get larger than ~100MB.

How can I tell TB to index all folders as it used to do?

Asked by Andre Schmitz 11 hours ago

Last reply by Andre Schmitz 11 hours ago

not receiving emails

I am not receiving any emails on one particular account (I have several and the others seem to be working normally). I did receive messages yesterday on this account. I c… (read more)

I am not receiving any emails on one particular account (I have several and the others seem to be working normally). I did receive messages yesterday on this account. I can see the messages on my phone and on the web interface and if I forward the message I can see it in the "sent" folder. What could be going on? Thanks for your help

Dorrit

Asked by thecatmcb 11 hours ago

Security Devices in Thunderbird on macOS

On Thunderbird on macOS, I am trying to use a Security Device to client certificates made available by the OS for TLS authentication to IMAP servers and S/MIME signing an… (read more)

On Thunderbird on macOS, I am trying to use a Security Device to client certificates made available by the OS for TLS authentication to IMAP servers and S/MIME signing and encryption. Under Security Devices, there is no Security Device that provides this functionality so in Security Devices I click Load and Browse... and select /Applications/Thunderbird.app/Contents/MacOS/libosclientcerts.dylib to add the appropriate security device. However, when I click okay, I get "Alert" "Unable to add module" . What am I doing wrong?

I also use libosclientcerts.dylib in Firefox just fine. Why is it not working in Thunderbird?

Asked by blah blah 1 day ago

How to activate Thunderbird Mail Enterprise

Dear technician, I have configured my email account to Thunderbird mailbox, but the email sending speed is too slow and cannot be sent successfully. When using Thunderb… (read more)

Dear technician,

I have configured my email account to Thunderbird mailbox, but the email sending speed is too slow and cannot be sent successfully.

When using Thunderbird mailbox mail merge plug-in, it always shows: Your email has been sent, but due to network or file access errors, the copy could not be placed in the outgoing backup folder (sent). How to set up the account to solve this problem, you can put the email into the outbox or draft box of the email account.

How to activate Thunderbird mailbox account enterprise version and enterprise version fee and daily email limit?

Asked by emilia.ruan 1 day ago

Last reply by emilia.ruan 1 day ago

Thunderbird with Exchange - synchronization

Just setup a second Thunderbird profile for Exchange. Using Owl for Exchange plugin. I right click onto a subfolder, and pick Properties, then go into Synchronization. I… (read more)

Just setup a second Thunderbird profile for Exchange. Using Owl for Exchange plugin.

I right click onto a subfolder, and pick Properties, then go into Synchronization. I click onto a checkbox for "Select this folder for offline use" and I hit OK to close the window. Nothing happens. I go back, and the checkbox is not checked. I tried hitting the Download Now buttons, nothing happened.

Any clue why my check box selection is not accepted?

When I used Outlook, I set it up to use OST, so I have a copy of my email that is on the remote Exchange server. Now I am trying to do the same with Thunderbird.

Thank you

Asked by mzl999 2 days ago

Last reply by mzl999 1 day ago

Missing address book entries

Today I opened Thunderbird and found that half of my address book entries are missing. Also it takes several seconds for the address book to load. What could have happene… (read more)

Today I opened Thunderbird and found that half of my address book entries are missing. Also it takes several seconds for the address book to load. What could have happened? If I need to reinstall Thunderbird do I need to erase the existing program before reinstallation?

Asked by mburwen 1 day ago

Quick Filter button indicator not working properly

I’ve got a minor but annoying Quick Filter button issue which just cropped up today out of nowhere, and haven’t been able to find an exact match for all these symptoms in… (read more)

I’ve got a minor but annoying Quick Filter button issue which just cropped up today out of nowhere, and haven’t been able to find an exact match for all these symptoms in any other problem reports.

Toggling my Quick Filter button works as expected, picking up the individual active filter buttons. However, in some instances of launching TB its on/off status indicator always displays as active regardless of individual filter button status. Weirder still, in other cases it always displays as inactive. It’s an intermittent problem, which always persists in one way or the other.

Further details:

- Problem is also present in safe mode, with the single plugin I use (CardBook) disabled.

- General display settings are “Theme Simple” and “Variant Normal” (not “Dark”).

- There are no automatic filters configured in “Tools > Message Filters”.

- Individual filter buttons are all working properly, including correct status indicators.

- Running current TB version (128.7.0esr 64-bit) on Windows 10 with all OS patches up to date.

An example:

Image 1: “Show only unread messages” button is active, and the Quick Filter button also displays as such (both indicators are correct).

Image 2: All individual filter buttons are inactive, yet the Quick Filter button still indicates a filter is active.

I’m stumped, thanks in advance for any help!

Asked by Craig G. 1 week ago

Last reply by Craig G. 1 day ago

Enter password "dialogue box"

The enter password dialogue box to open thunderbird to receive and send messages is now very slow to popup. This occurred after the request for donation hijacked the prog… (read more)

The enter password dialogue box to open thunderbird to receive and send messages is now very slow to popup. This occurred after the request for donation hijacked the program functionality. Email colour scheme also changed. Any thoughts to rectify please ?

Asked by tobhurst 1 day ago

New tasks not saving when a start / end date is added

I run Thunderbird 115.18.0 (64-bit) with calendar and tasks connected to a NextBase Caldav account on the web. The Caldav then syncs with my Android phone using DAVx. W… (read more)

I run Thunderbird 115.18.0 (64-bit) with calendar and tasks connected to a NextBase Caldav account on the web. The Caldav then syncs with my Android phone using DAVx.

When I try to add a new task but without adding start and end dates it will initially appear to save and show in the tasks list. However this is lost following a Thunderbird restart. NB the task view is set to "All"

If I either edit the task to add start and end dates the task disappears from the task list. Similarly if I create a task with start and end dates the task does not save.

This issue only seems to have started recently as I have been using this process for a while without issues.

Is there a way to fix this?

Asked by news.bramhall 1 day ago