Thunderbird Support Forum

I saw a similar thread that was archived, but in version 91.5 I have experienced the following issue:

I receive a message with about a dozen large inline photos, so the message totaled about 10 MB. I used the View->Message Body As->Plain Text setting to allow the images to show up as attachments. I then selected all of them and detached them. They were saved to the selected location on my hard drive.

But the email is still 3.1 MB in size, even though there are no images. I then went back to the message and viewed the attachments list. They were changed to blue links, as expected, due to the detachment. I tried to right click and delete each one, but only one would let me actually delete it (shows the filename as "deleted image.jpg" now). I tried deleting the detached images from my hard drive and now the links are in strikethrough font, which makes sense since the links are broken (I don't need the images anyway).

But the message storage size remains at 3.1 MB and I can't seem to shrink it. Viewing the raw source of the message I can see a large section of base64 encoded text that starts as follows:

--_020_BY5PR01MB57149BC30688560D986EB5B4E35B9BY5PR01MB5714prod_ Content-Type: image/png; name="image003.png" Content-Description: image003.png Content-Disposition: inline; filename="image003.png"; size=2265087;

So it appears the large section of text is actually 2+ MB of image data for an image called "image003.png". But viewing as plain text doesn't seem to allow me to delete that image. In fact, "image003.png" is not listed as one of the attached images at the bottom of the window. There are still 10 or so other images (deleted/broken link) listed there, but not this one.

Is there a way to reduce this message's storage size and get rid of that encoded image data?

Thanks!

Installed Thunderbird over the weekend...made a modest donation...installed the email client, configured and it was running fine (I did have one issue, but I'll deal with that later), but yesterday I noticed it hadn't downloaded email since Jan 18, it's now Jan 20. No problem getting the email on my Android phone.

I found a similar support request on this site, but the instructions to try to fix the problem didn't match my version of T-bird. I.e., it said to go to Options, etc., and to remove the password. But I don't have Options, the closest thing I have is Account Settings and I don't see where I can remove the password.

The rotating cursor never stops and the dot next to Inbox in the upper left keeps shifting back and forth.

Thank you in advance for any help.

prior to 91.4.1 when mistyped a TB pw, it would present a form with 3 choices, one of which would allow me to enter it again.

now it says "... unknown user name or bad password", when i click ok, it just goes away and i have to kill TB and start over.

i have 3 email accounts in TB so this means i have to type 6 passwords [3 for get and 3 for send] to recover from this one typo.

this seems to intermittent and more likely on one of the accounts.

what changed in 91.4.1 to cause this?

Like many others, I am of two minds on the recent change to TB opening pdf files in the browser. On the plus side, it is faster an more convenient. But there is negative aspect - sometimes I need to do things to the file and that is not possible in the TB viewer. Whence the suggestion: instead of the drop-down menu with Open, Save as, etc. why not have in addition to (or instead of) OPEN a menu OPEN WITH. Even better, the open with menu could be populated in preferences by the apps we wish to use.

I have an email that was accidentally marked as ignore subthread, and I can't seem to do anything to get it to unignore it. I've tried the following:

-right click and select "Ignore Subthread" again -shift K -K -Restart Thunderbird -Undo Ignore Subthread

Anything I've missed? No matter what I do, the little thread icon with the red symbol doesn't go away.

Greetings,

I am running 91.5.0 (64-bit). And for the last year or so, I was accessing all my various TB profiles by going to HELP -> MORE TROUBLESHOOTING INFORMATION -> ABOUT PROFILES and then I would get the option to launch any profile I wanted.

The problem is that now when I launch any other profile then it comes up totally blank. It is just a shell. All the info is missing.

Your guidance and help is kindly requested...thank you!!

I am running Thunderbird 91.5.0. on two identical operating systems, i.e. Ubuntu 20.04, the one a desktop and the other a laptop. When we travel, I transfer my .thunderbird profile folder to my laptop so I can access my mails, diary etc., however, since the latest Thunderbird upgrade to 91.5.0 the laptop no longer recognises the .thunderbird profile generated on the desktop computer.

The problem started when the laptop installation was still running on the old Thunderbird version, so I hoped and assumed that if I upgrade to the same 91.5.0 version on the laptop, the problem will be solved, but that is unfortunately not the case.

When I copy the .thunderbird file to my external drive, there are some files that cannot be copied. The error message reads "Error while copying 'lock'" and "Filesystem does not support symbolic links" - Could this be the reason and what can I do to resolve the issue?

I have a problem with one mail server for several days.

Thunderbird downloads late and all the time the same e-mails that it has already downloaded.

I checked and there is only one e-mail on the server, as it should be.

I checked all the settings and they look ok.

what could be causing such sudden problem?

Really annoying, looked through all the threads, tried the various "fixes" nothing works. It should be possible for the Thunderbird app to be in light mode, while the rest of the system is set to Dark.

Hi, I hope someone can help me because I am about to lose my mind. I have two Gmail /IMAP accounts that I access through Thunderbird 91.5.0 (64-bit) on Windows 7 machine One of them is literally empty with no emails stored in gmail servers. That one is wrorking fine. The other one has around 500 emails on Gmail servers with multiple labels. This one is taking forever to sync with thunderbird: sending and receiving messages is taking forever. I have tried everything: Subscribing, unsubscribing, deleting thunderbird, reinstalling it, deleting profiles...nothing is helping. The problem started 3 days ago. I never had a single problem in the last 10+ years with this very setup. I will need to find a thunderbird alternative unless someone here can somehow help me. thank you very much.

I have a local folder that messages are filtered into daily that has gotten too large over the past 15 years, so I decided to move over 160,000+ to a newly created subfolder. The process has been gong on for over 12 hours now and the status bar at the bottom has been saying the same message "Moving 160829 of 160829 messages to 2006-2021". 2006-2021 is the new subfolder. Task manager shows that thunderbird is working in the background, using about 25% of the cpu's resources. How long should this process take?

Guys hello! I was using thunderbird for my mails on windows 7 on an old machine..Recently it started crashing on startup..I checked for solution on google then i found out i could start with safe mode only...(i wasnt using any addons so disabling them had zero effect)

Because i didnt want to continue with safe mode only, So i zipped my profile folder and created a backup.. Then i downloaded Thunderbird Setup 91.5.0.exe and tried fresh install with deleting the old profile directory...

Now thunderbird doesnt start even with 0 profile..It doesnt start with safe mode too ! I cannot even go to profile manager (thunderbird.exe -p )

I dont know what to do!

I have found crash id but i cannot understand what the problem is! Can anyone help ?

crash.main.3 1642611496 95d99cbd-8c84-46e3-8f15-a0682233c3f1 {"AdapterDeviceID":"0x1245","AdapterDriverVersion":"8.17.12.8026","AdapterSubsysID":"319819da","AdapterVendorID":"0x10de","Add-ons":"default-theme%40mozilla.org:1.2","AppInitDLLs":"acaptuser64.dll","AvailablePageFile":"3593490432","AvailablePhysicalMemory":"2764484608","AvailableVirtualMemory":"8793042358272","BlockedDllList":"","BreakpadReserveAddress":"81657856","BreakpadReserveSize":"83886080","BuildID":"20211117150618","CPUMicrocodeVersion":"0x14","ContentSandboxCapable":"1","ContentSandboxLevel":"1","ContentSandboxWin32kState":"Win32k Lockdown disabled -- Operating system not supported","CrashTime":"1642611496","DOMIPCEnabled":"1","FramePoisonBase":"9223372036600889344","FramePoisonSize":"65536","GraphicsCompileShader":"ps_text_run_ALPHA_PASS_TEXTURE_2D","InstallTime":"1642610573","LauncherProcessState":"0","MinidumpSha256Hash":"893c907c8bcc3e73b97ca102b30775dcba7e4094fe2e4dd3d4816dc4e391d04b","Notes":"\nFP(D00-L1000-W00001000-T000) DWrite? 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I have a problem with opening .pdf files in Tb. The pdf itself opens normally in the inbox, but when I try to forward a message with an attachment, the pdf will no longer open. A message is displayed: The file C:UsersAdminAppDataLocalTempsmail-1.pdf cannot be opened because the associated helper application does not exist. Change the associations for this file type in preferences. I have the default adobe program set in the files and attachments preferences. I have no idea where to look for the helper applications mentioned in the message. Can anyone help?

Hello thunderbird support, please help out: I keep getting this error 'Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.office365.com timed out. Try again.'

This problem started happening after an update to thunderbird, though this might be coincidental. When I send an email right away it always sends successfully without any issues. I only get the error popup when sending emails that are in the outbox 'send unsent messages' or when I schedule emails using send later.

Here is a list of things that I've tried. I'm using thunderbird on Windows. Email is setup as POP. -I've tried using Windows safe mode, problem still exists -Thunderbird troubleshoot mode, problem still exists -Disabling antivirus, problem still exists (uninstalled the whole antivirus, problem still exists) -Allowed thunderbird in windows firewall, problem still exists -Disabling Windows firewall, problem still exists -Creating a fresh new thunderbird profile under profile manager, problem still exists -Changed from wired to wireless internet, problem still exists -Whether I'm sending fewer emails or many emails, problem still exists -Tried clearing thunderbird: internet cache and cookies using CCleaner, problem still exists -Tried changing all the smtp settings to wrong and then changing them back again, problem still exists -Tried increasing the timeout time mailnews.tcptimeout in Config Editor to 500, and 2000, problem still exists -Tried changing the Connection Settings > Proxy - the 4 different options, makes no difference -Changing the windows clock to a week backwards in time and changing back to correct time

Extra notes: -Creating a new windows local account in Windows on same computer - works no problem! -Using other computers on the same network - works no problem!

I'm totally at my wits end. The username, password, smtp settings, internet connection & settings, computer are all fine. I'll repeat once again the issue, when I send emails immediately it is totally fine every time. When I schedule emails or send from outbox (even a minute later), it comes back with error messages. What is the difference between outbox emails and sending-in-real-time emails that causes this SMTP time out error?

Hi all, I've used Thunderbird for years on my old computer. I had POPFILE setup to filter my messages before they went to Thunderbird. I recently (Christmas) got parts from my children to build a much newer, faster and quieter system. My only problem is with my e-mail. I copied my whole "Thunderbird" folder to an external hard drive from old computer and then had to transfer the folder to new computer. The "Thunderbird" folder contains the folders "Crash Reports", "Pending Pings" and "Profiles" along with 2 files called "installs" and "profiles". When I downloaded and installed Thunderbird on my new system, it connected to my e-mail (xxx.mindspring.com) and downloaded a bunch of messages. The new messages are in a different profile then all of my old messages from my old computer. Is there a way to: 1) get the old left hand structure of my Thunderbird that contained all of my old messages back onto the new computer? 2) Is there a way to merge the newer messages into the older list of messages? 3) I have not setup popfile in so long that I don't remember how to do it and it looks like all of the documentation is gone from the web. I don't think I really need it any longer as I can just set filters up in Thunderbird but it was nice to use.

I only have 1 video card (an old 9600GT) that I have to swap between old and new computer to get the old file structure back. Even an low quality video card is so expensive these days! Anyway, I am reading my emails online (which I don't like to do!). I would like to get Thunderbird back to how I was using it before. Thanks! Greg

Hello,

I have been using Mozilla Thunderbird on MacOSX for about ten years, (currently Catalina 10.15.6) and have finally been frustrated enough with Thunderbird shutdown issues to post this question. When I shutdown, the only app that holds up shutdown is Thunderbird, which asks for each open window where I have a draft of some email whether to save that window or not. Is there a way to configure Thunderbird so by default it just saves all open windows and automatically shuts down instead of requiring to explicitly click Save for every open email draft? Or could the designers add a button that says "Save All"?

Thanks, Rick

I am running TBird 91.5.0 (64-bit) on a Windows 10 PC.

I have recently encountered this problem: I received an email (account verification from Bitdefender) where a URL link contained in the email is invalid -- but the link in the mail when I view it via my ISP (Yahoo) is different and valid.

It seems that TBird is dropping the dot from "community.bitdefender.com" in the URL link.

Here are the original (Yahoo) and Tbird versions of the email link.

Copied from Yahoo:

https://login.bitdefender.com/validate?user_token=feed69b116c8c964b90e2369db80b5244830e61c&lang=en_US&redirect_url=https%3A%2F%2Fcommunity.bitdefender.com%2Fen%2Fentry%2Foauth2&check_pass=false&client_id=5ae91bdb444a3db04c701e2d4c7e2cac0ac81b7e

Copied from Tbird:

https://login.bitdefender.com/validate?user_token=feed69b116c8c964b90e2369db80b5244830e61c&lang=en_US&redirect_url=https%3A%2F%2Fcommunity.bitdefendercom%2Fen%2Fentry%2Foauth2&check_pass=false&client_id=5ae91bdb444a3db04c701e2d4c7e2cac0ac81b7e

I presume this is a Tbird bug (but perhaps someone can suggest something else I should be doing in my Tbird message handling or configuration). Can someone point me to how formally to report the bug, if that's indeed what it is?

Thanks, Rob L

Hello. Since installing Thunderbird v91.5 on my new Windows 11 laptop, I get a Secure Connection Failure when trying to get add-ons. This doesn't happen with my other PC's running Windows 10. Anyone have a solution? -- Thanks!

Ever since I started to use Thunderbird (some years ago) I have made a folder for each contact into which I transfer incoming and sent messages once they have received my attention (by drag and drop). This has always worked perfectly until of recent months. I now find that, on occasions, when I transfer a message, it disappears from the Inbox or Sent but does not make it to the relevant folder. Thinking the folder might have been corrupted, I have even tried making up a new one with a similar (but not the same) title but still the message gets lost. I have also tried re-importing from the webmail but, once again, when trying to move the message from the Inbox to the folder, it disappears. Messages which were in the folder also disappear so it is not just new ones which are affected. This problem only occurs with some folders but by no means all of them. I have tried the remedy suggested in the tips but this has not worked either. Any ideas?