Thunderbird Support Forum

I LOVE Thunderbird. I've been using it for years. It has longevity. I tried Outlook way, way back, but they killed it, brought it back, killed it again, brought it back. I DISLIKE MS. anyways....

I often use filters. I wish I could program because I would LOVE to write an add-on where you could just DRAG-N_DROP and email address on some filter Icon and it would automatically add that email (or even some word or combination of words) to a filter. Simple.

My problem now, as with many people, the SPAM we get is very deceptive. They break up words with special characters you can only see in something like Notepad++, so it easily passes through SPAM filters, and they use fake and non-existent domain names in the email addresses and body.

One place where you can find sources of SPAM is in the header, and I don't mind looking at the full headers to find the source, but the problem is, Thunderbird does not include "Headers" as something to filter through.

It would be nice if Headers could be scanned as well when filtering. And a BONUS if there was a DRAG-N-DROP Icon to easily add words, ip's, emails, etc... to the filtering.

I must have done something wrong with Thunderbird but I can't see what.

Most of the messages I receive look like this one. ( Please take a look at the image. )

And that is with all 10 accounts.

How do I reset THUNDERBIRD 102.11.0 (64 bits) ?

Thanks.

My ISP is stopping its email service (accessed via Thunderbird) at the end of June so I've set up a Gmail account (also accessed via Thunderbird) and created folders corresponding to those in the old account. I've located the profile folder for my old account, and tried to import my old emails from this via Tools > Import in my new account, but only the contents of one folder in the old account have been transferred. I've repeated this a number of times with no greater success, but what I do now have is a series of duplicate folders and 'Thunderbird Import' folders that have been generated in my old account (see screenshot).

How can I get my other old emails into my new account?

Hello I am a long time user of Thunderbird, I am on the update channel, I am a retired technical support consultant so hopefully I have tried many of the obvious things. Nine times out of 10 if I send an email from Thunderbird mail to a Gmail address it gets rejected. Quite often if I try a second time it's okay but just recently it's been getting worse and this afternoon I tried about eight or nine tries and finally gave up. The problem is definitely a thunderbird problem as if I use other email clients or send mail from the ISP's website to a Gmail address this problem does not exist. Thank you in ADVANCE, Martin

I have "allow remote content" enabled yet these warnings still appear. All of the emails in my work inbox are from a trusted source, therefor these warnings do not serve any purpose and are more annoying than beneficial. For some reason I can't use the element inspector in developer tools on this window but if I could hide the warning with a userchrome.css file that would also be nice too. I have tried that but it didn't seem to do anything. Here is what I did.

1. mail-notification-top{

display: none; }

I also have toolkit.legacyUserProfileCustomizations.stylesheets set to true (not sure why this isn't the default setting to avoid confusion)

The attached picture shows what my Address Book columns look like. I am unable to expand the list name column so that I can read all of the name.

When I hover my mouse over the list name column I get a thick gray line, but there is no way to get the column to move right.

How do I move that column to the right so I can see all of the name?

Thunderbird 102.11.0 (64) bit

System:

 Kernel: 5.15.0-72-generic x86_64 bits: 64 compiler: gcc v: 11.3.0 Desktop: Cinnamon 5.6.8
   tk: GTK 3.24.33 wm: muffin dm: LightDM Distro: Linux Mint 21.1 Vera base: Ubuntu 22.04 jammy

Machine:

 Type: Desktop System: Gigabyte product: B450M DS3H v: N/A serial: <superuser required>
 Mobo: Gigabyte model: B450M DS3H-CF v: x.x serial: <superuser required>
   UEFI-[Legacy]: American Megatrends v: F50 date: 11/27/2019

Graphics:

 Device-1: NVIDIA GF114 [GeForce GTX 560 Ti] vendor: PNY driver: nouveau v: kernel pcie:
   speed: 2.5 GT/s lanes: 16 ports: active: DVI-I-1 empty: DVI-I-2,HDMI-A-1 bus-ID: 06:00.0
   chip-ID: 10de:1200

lost emails after running repair folder and some older emails in other folders will not open. Willing to pay for help. None of the online help works for me or I am too stupid to understand what to do. Would really appreciate someone logging on to my computer to fix this.

Linux Mint MATE 21.1 TB v 102.11.0 Looking for a way to have Thunderbird startup with it's window at particular screen location and size. Currently it has a fixed location and size every time I start it up. I have found no settings that allows me the change it. I could also settle with it remembering it's current settings at shutdown like Firefox does.

Hello, my dreamhost client I am having a problem connecting to his mail account through Thunderbird.

The error he is getting is as follows:

Error: Server sub5.mail.dreamhost.com has disconnected. Server may have gone down or it may be a network problem.

I tried to find a solution for this on the forum, but could not. I appreciate your help.

Thanks!

Nick Scarpa powernick13@gmail.com

My email host (GoDaddy) just forced us to switch to Exchange server settings for email clients. As a result, I am now missing a bunch of folders. I know the folders still exist because I can see them when logging in through the web portal, but they are nowhere to be found in Thunderbird. When I first set out to switch to the Exchange settings in T-bird, it seemed to work fine until I restarted, at which point the email account disappeared completely. I then tried to add the email account again but got some error stating that the server already existed and wouldn't let me move forward. Figuring some settings were being stored somewhere I couldn't find, I decided to just do a fresh T-bird install. After the new install, when setting up the account I saw a note about T-bird not natviely supporting Exchange, and that I needed to install the Owl plugin. That seemed to work fine, and after adding the account I was able to see everything. However, when I restarted T-bird the account disappeared again, and I got the same "existing server" error keeping me from adding the account. Several reinstalls later, all with the same result, I dug a little more and found mentions of using the ExQuilla for Exchange plugin instead of Owl, so I took that route. That seemed to work, with the account able to be added, and sticking around after T-bird was shut down and restarted. However, the problem now is that I'm missing some (not all) folders. Previously, with the IMAP server setup, there was the option/functionality to "subscribe" to specific folders, but I don't see that now with the Exchange setup. Here's what I'm currently running:

OS: Windows 10 Home (22H2) Thunderbird version: 102.11.2 (64-bit) ExQuilla for Exchange version: 102.1 (updated May 27, 2023) - Trial version because I wanted to make sure it worked first

At this point if someone could either guide me how to find the missing folders using ExQuilla or let me know how to keep the account from disappearing using Owl I would be very grateful.

Best, G.C.

I want to offer a problem and solution. This information could be added to the help topic that includes the paragraph "What if I want to see my ignored threads?"

Problem: I accidentally ignored a subthread. How can I reverse that setting? Context: Thunderbird Version 102.11.2, Windows 10.

Solution: I right-clicked on the message in the message list pane. Although “ignore subthread” was not checked, I clicked it anyway. This toggled the setting to off. The information message bar disappeared and the symbol in column “Thread” reverted to normal.

Note: the tentative solution I picked up from the existing help topic did not work. I set View – Threads – I checked All and Ignored Threads. This changed nothing.

I posted about this problem back on 9/12/21.

[[TB Stops Getting New Messages|https://support.mozilla.org/en-US/questions/1350432]]

Now it is worse. Back then I discovered that if I added another view, TB would then get all the new messages for all accounts. By "adding a new view" I mean I normally run with Unified Folders. To get TB to download new messages I could "Add folders all" and the status bar would show TB was logging in to my accounts and downloading new messages. If both Unified and All folders were being viewed, I could just remove the All folders view and the downloads would execute. So that is the way I have been operating for 20 months. But now even that doesn't work! Nothing I do will cause TB to get new messages. To make things worse, if I do About Thunderbird it shows 102.9.1 (32 bit) but it also shows "Checking for updates" and that never completes. I just get the spinning circle for hours.

How can I restore the TB functionality on this Windows 8 tablet?

I keep getting "Undelivered Mail Returned to Sender" messages when sending emails from Thunderbird to Gmail accounts. Can you help? I am using Thunderbird 102.11.2 (32-bit) as POP mail server with email account through pairserver.com (SSL/TSL with normal password). I can send to Gmail accounts with no trouble directly from webmail.pair.com.

I continue to get a password request while using Mozilla Thunderbird on an AT+T Account. It will not accept my password but will accept a secure password. Even then it only lasts a day or two and acts up again.

I had to reset win10 and used a satellite drive to move all my Mozilla and Thunderbird app/files in their entireity via drag and drop to the drive. I got tbird installed and all my current inbox messages are there but i cannot find my folders and their subs, this is how I pay my monthly bills, with each folder representing the summation of bill paying for several years. My reciepts of payment as well as pass information is in those folders and my bills have to be paid on the 1st. I had years of data in there and I cannot find it. Please help, fast. Thanks, Arthur

I have just read that TB's policy is to delete messages in the trash after a certain amount of time.

I'm not sure what policy they follow for this, as the Activity Manager says "Deleted 1 message fom Trash", but does not let you know what msge was deleted. When I look at my trash, I can see I have things from YEARS ago, so I'm wondering what they follow to have things deleted.

However, in the end, I don't really like that TB deletes things even in my trash. I get this is to save space, but I personally do not care about space, and I use my emails like a database where I have saved myself from looking back into my trash and remembering something I failed to do for instance. Or even something I accidentally deleted and found it again.

Anyway, The fact that there is a setting in Account Settings -> Synchronization & Storage -> Do not delete any messages and TB still deletes the trash it its own discretion sucks.

I love TB and want to use it forever. Is there a place I can voice this to them and ask they provide an options to not deleted anything on any folders. Or maybe prompt to delete something first, show us what that email is.

I get I can create another folder, but I'm much happier just hitting the delete button, but know that this email will linger somewhere in another folder...

Thanks for reading

When I installed the new version of Thunderbird, I lost all my saved email files, and I lost all the opened emails in my inbox, which I had been keeping there for further action at a later date. Is there anyway to recover my lost emails? Can I go back to the old version, and will my lost emails be recovered there?

Gwen Barry

I am trying to set up a new Thunderbird email account using pop3.gotadsl.co.uk port 110 and smtp-auth.gotadsl.co.uk port 25 which are the settings I have been using for years on my old Livemail account. Thunderbird recognises these settings but warns me that pop3 and smtp-auth do not use encryption and as such could expose my password and private information, Can you please advise me what settings I can use. Many thanks.