Thunderbird Support Forum

As a new user, I installed Thunderbird version 38.1 in order to convert my PST file to Thunderbird. This version will not allow me to update to a newer version. I have already backed up my profiles according to the instructions found in the support section. If I install the current version, what files do I replace in the new version from the earlier version in order to get my folders and emails back? I want to keep all of my emails and file structure and make them visible in the new version. I am assuming that the new version will overwrite the old one and that the old profile will need to be cut and pasted in to place. Or am I wrong? Are there additional steps to take to have Thunderbird look at the correct profile? have seen some descriptions of what to do but I am a technical novice and I am not sure that I completely understood how to get Thunderbird to look at my original profile. I understand that a version specific new profile will be created in the new version. I just don't know how to get my emails and folders back.

Thanks for any help or advice you can give.

I lost access to my mail after the last update of thunderbird portable. The screen is blank with no access to all stored folders. New e-mail is being downloaded, but e-mails are invisible. What can I do in this situation to regain lost access to e-mails from several years saved in folders Maciej

I have used Thunderbird for years! The TBird icon on my bottom toolbar disappeared 2+ weeks ago, and I replaced it. When I tap it, nothing opens. I have tried locating TBird with "Search," but the wheel spins and then stops with no results found. Was Thunderbird deleted? Is it on my hard drive? A non-active email account with important messages had been incorporated into my TBird email files, and I need to restore all the data from my TBird program. I am not tech savvy by any means, and want to avoid the $199 cost of the Geek Squad. Can someone please HELP ME restore my missing TBird and all my accounts that were held there?

I read your thread on connection issues with Spectrum. The only way I was able to send outgoing mail is by using "insecure password". (incoming works fine with recommended settings.) Is this a problem?

I am on the Beta channel - now on Ver 89.0 but have lost Outlook contacts . I don't know much about Thunderbird internals - even though I am a lon-term user.

I need to implement the

set ldap_2.servers.outlook.dirType to 3

command.

But I have no idea how or where to do this - presumably its in some special area. Also is it ldap (ie Ldao) or 1dap (ie one)?

This must be easy - but its a mystery to me .

Best & thanks in advance

Gilbert

PS disabling the Outlook connection must have inconvenienced nearly all the T-bird users in UK Universities - bad move T-bird.

I can launch TB 78.7.0 (Windows 10) but it suddenly can't find mail (Inbox, Sent, Trash, Junk, ...). However, the Address Book is still accessible. The problem began two days ago after recovering successfully from a corrupted recycle bin on the drive on which my Profile and Mail are stored.

When I look into the folders containing my Profile and Mail files I see that they appear to be intact and current.

Now when I launch TB I get TB's Welcome to Mozilla Thunderbird page with a "Set Up Your Existing Email Address" dialog (see first attached image below). I'm hesitant to proceed with this Set Up as I don't understand what consequences it may have on my Profile and Mail files.

My TB Profile/Mail Configuration -

Since 2004 on the advise of Mozilla forum I've kept my Profile and Mail files separate from my system drive. The recommended configuration has been plagued with frequent problems. In September, 2020 with the assistance of a wonderfully helpful Toad-Hall contributor I restructured my TB profile so that C:\Users\David\AppData\Roaming\Thunderbird\Profiles.ini refers TB to the profile/mail location on my F: data drive (C:\Users\David\AppData\Roaming\Thunderbird\Profiles.ini is shown in the second attached image below). A list of files and folders in F:\Files\Technical\Settings\TBIRD\Profiles\m37787v5.Default User is displayed in the third image below. The directory structure now follows a path similar to the default and has caused no problems since adopting it until now.

Can you help me figure this out?

I can't open attached video files. This occurred either after a Thunderbird update or after running CCleaner. My guess is the 2nd option. I can open these files via my internet providers Email page. I forwarded one of the files to my wife's PC and I could open it without problems. I'm running Windows 8.1 and her PC uses Windows 10. When I click an attached video file, something briefly flashes on the screen and then nothing. I opened Thunderbird in the "safe mode" and then I could open these attachments, which makes me think that there is a possible extension problem. I went to TOOLS>ADD-ONS > EXTENSIONS and nothing was listed. I'm lost. Using Version 78.10.1

Thanks for your help.

Thunderbird 78.10.1 (64-bit) often stops working and I get the message in Thunderbird "not responding". Let it sit for a 15 or 20 seconds and it corrects itself and works for a while. In the meantime, I keep getting notifications from Microsoft's Application Compatibility Assistant that a program will cause System problems on Windows 10. Since I only get lots of "not responding" from Thunderbird, I assume Thunderbird is causing the notification. I'm using Windows Pro Version 20h2 (OS Build 19042.928) Suggestions??

Using TB 78.10.1 and windows 10, with correct smtp settings (appended), no email can be sent, not even with Firewall and antivirus desactivated. There is ALWAYS an error message (appended). From the URL mentioned there I can't learn what my problem is and why. See also this link: https://www.thunderbird-mail.de/forum/thread/87228-kein-senden-von-emails-mehr-m%C3%B6glich/?postID=478738#post478739 They couldn't help me. Anybody has an idea, please? From the providers homepage (web.de) I can send without problems. And it's all the same with my gmx.de account.

I wanted to post a question/request on the Thunderbird forum, so attempted to register. Site claims I've registered my email before (possible, but if so it's been a long time). So I attempt the password reset, but it requires the user name in addition to the email, which I have no record of. Bear in mind, I have usernames and passwords going back YEARS in Firefox, so either this one had to have been deleted, was never there, or goes back a LONG time. And I don't want to have to create and maintain a new email addy just for the purpose of joining this forum.

So then next step would be contacting the site admin to have him resolve this in one of a number of ways, but there is no admin email contact that I can find on the site. I tried posting a thread to ask for a contact email, since the FAQ implies posts may be possible without a login, but it won't let me. I'm pretty sure this whole scenario has been designed by Mordac the Preventer.

So does anyone here have an email for the Mozillazine forum admin?

I have a list in an Excel file of about 100 email addresses. I want to send an email to all of them. I followed the instructions to open Address Book, Tools/Import, selected Address Books, found the .csv file, hit Open. In the Import Address Book box it shows the first email on the list. I then clicked OK but when I opened the address book, it was blank. I tried again, this time in the Import Address Book box I clicked Next repeatedly and each name showed up, but I got the same result - a blank address book.

My csv file is just one column with the emails, not the names.

When I select the csv file, should I select Comma Separated? Should I go back to the Excel file and put commas after each address?

Help! Thank you!

I have used Thunderbird for decades and never had this kind of problem before. It seems to be stuck in a continual loop of downloading messages and compacting folders. This creates a problem because it dominates my internet connection. How do I alleviate the situation in version 78.10.0? It also seems like it always asked if I wanted to compact before just doing it.

I have Thunderbird set so that messages are marked as "read" after I have been viewing them for 5 seconds. This generally works fine. If I click on an unread message, it remains marked as unread until 5 seconds have elapsed.

HOWEVER, sometimes when I use the cursor keys to move up through the list of messages in a folder, messages will be instantly marked as read as I click up through the list - so after say half a second or so with that message highlighted.

This does not always happen. I have not yet worked out the circumstances under which it does it, or does not do it. It may be that once it has stopped behaving erroneously it does not start again in that session.

Any ideas?

Sur une de mes adresse Email, j'ai en permanence la réponse suivante : "Il n’y a plus assez d’espace disque pour télécharger les nouveaux message".

J'ai fait les actions suivante : mes disques sont en NTFS et occupés à environ 50% j'ai supprimés des messages et vidé la corbeille j'ai compacté J'ai supprimé ce compte et recréer J'ai supprimé le fichier : global-messages-db.sqlite

Et j'ai toujours ce message "Il n’y a plus assez d’espace disque pour télécharger les nouveaux message". Je ne sais plus quoi faire ???

Dans les forums, je rencontre souvent ce même probleme et je ne trouve pas une vrai solution.

J'aimerai savoir pourquoi Thunderbird ecrit ce message !!!

Merci de votre aide Cordialement

Hello , excuse my bad english. I have a Mac book pro from 2012 and i am very glad to work my mails with Thunderbird. I would like to change my old Mac book pro an buy a Mac book AIR 13" with the new M1 prossesor. I this M1 compatibel with my mail programm Thunderbird or can it make problems? Thank you for your answer Joseph Dejonghe dejon@skynet.be

I have Thunderbird 78.10.0 and have used Thunderbird for many years. Nothing like this ever has happened. After looking through a bunch of "help" articles and not finding a solution, I am asking for help here. (I did find one article from years ago where the answer given was to right-click in an empty part of the header, whereupon a menu would come up that would permit restoring the default set. I right-clicked all over the place in empty spots in the header, and nothing came up. This must not be applicable to newer Thunderbird versions.)

The "View" drop-down menu has nothing relevant, and I can't find anything in the upper-right three-line menu, including "Options" or "Customize Toolbar..." that offers anything. "Toolbar Layout..." in "Customize Toolbar..." has the buttons displayed, along with other items for toolbars, but they will not "pull" to the email header area and can be dropped only in the area between the Menu Bar and the Mail Toolbar. This is moderately inconvenient, but if the functions worked from that location, it would be tolerable---but they don't: They are greyed out.

There must be a straightforward solution to this if only I could discover it. I would very much appreciate an answer.

During a busy time copying data from emails to an online form (Thunderbird and Firefox) I found that Thunderbird stopped showing new massages emboldened and stopped adding to the displayed number of unread messages. Restarting the system has not fixed this, and I am using the latest versions (automatically updated). Please advise.

If I move a message to a local folder with a message filter, the message will be back in the folder "all email" a little later. Probably by syncing Gmail. If I really want to move a message, I first have to copy it to a local folder and then delete it. Can that be done differently?