Hello Mozilla Support,
I cannot find or activate the free built-in Firefox VPN described as offering 50 GB. My friend has this feature in Firefox on Android, but it is mi… (read more)
Hello Mozilla Support,
I cannot find or activate the free built-in Firefox VPN described as offering 50 GB. My friend has this feature in Firefox on Android, but it is missing on my phone. Please clarify whether my installation/account is eligible and how to activate it if supported.
Environment:
- Firefox for Android on a Samsung phone. All troubleshooting was on mobile, not desktop.
- I am in Iran using Iranian internet. My friend is also in Iran using Iranian internet and has the feature.
- We compared the same Firefox version. I also tried the app package shared by my friend, but the feature did not appear.
- I recently created a Mozilla account with my email and signed in. This did not reveal the feature. I did not test my friend's account.
Troubleshooting:
1. Uninstalled Firefox, reinstalled it from Google Play, and signed in again. The VPN remained unavailable.
2. Checked Remote Improvements: enabled.
3. Tried changing the public IP using a separate phone VPN. This did not resolve the missing feature. The exit country/IP was not recorded.
4. Tried Firefox Nightly. Troubleshooting included Secret Settings and Nimbus. 'Use Nimbus Preview Collection (requires restart)' was initially off. Instructions were to enable it, force-stop/restart Nightly, confirm Remote Improvements, and check for VPN. No working built-in VPN resulted. I do not have a verified record of every final toggle state or successful Nimbus enrollment.
5. Opened about:config and searched for 'vpn': no matching preferences appeared. about:studies did not open. A manually added preference was also tried unsuccessfully; its exact name/type/value is not available in my notes.
Actual result:
No usable built-in VPN entry or activation option appears. This is a missing-feature issue, rather than a connection error after activation.
Please clarify:
- Is the free 50 GB built-in VPN officially available on Android? Which versions, channels and countries are supported?
- Can availability depend on staged rollout, Nimbus enrollment, installation/profile identifier, account age/region, or other server-side eligibility?
- Why might two Android users in Iran on the same version see different availability?
- Does changing IP affect eligibility?
- What supported diagnostics should I collect, and can an eligible account request enrollment/activation?
- If Android or my region is unsupported, please confirm and explain what my friend may be seeing.
Please distinguish this free browser-integrated feature from the separate paid Mozilla VPN app/service.
Exact Firefox/Nightly build numbers and Android version were not captured. This report is submitted through a different browser, so its automatically detected browser/system information does not describe the affected phone.
Thank you.