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I'm using Firefox ESR 128.10.1esr on Kali, and I'm encountering an issue where the 'Refresh Firefox' option is missing from the ☰ → Help → Troubleshooting more Information. This is preventing me from restoring Firefox to its default settings. I've already tried the following:

   Restarting Firefox

   Clearing the startup cache

   Confirmed there are no extensions installed

None of these steps have fixed the issue. I need a way to reset Firefox ESR to factory defaults, but I can't find an option to do so. Attached is a screenshot of the Troubleshooting Information page.

Any assistance would be greatly appreciated!

Hi Guys for the last week when I add HTML to my ebay description it will not save. Ebay have assertained its a Firefox issue and it started around the upgrade of 18th May.

Any help would be appreciated

Thanks

I recently downloaded Firefox and would like to use it as my primary web browser (M1 14" Macbook Pro). But my Google calendar web site is not showing any colors, making it hard to use. On my other browsers (Brave, Safari, Edge) it works fine . See screen shots below from Firefox, Safari, Brave. I have tried re-booting Firefox, the computer, reverting the Firefox theme back to basics etc., and searching on line for a solution, but I can't find anything. So far all other websites are working OK, except for 1 other that has partially the same problem. If it can't be fixed I'll stop using Firefox, which I otherwise like.

Thanks for any help.

I started a message about 2 hrs ago where I could not get into yahoo from Thunderbird. Then when I was typing the the details my keyboard suddenly topped working. This problem has been going on over a week. I deleted the account from Thunderbird and then tried to create a new account with the same email address, and every time I tried, it either said email or password is incorrect or it asked me for the Pin for yahoo.

Note that the user and password work using Firefox, and I copied both from the web, where they dork fine, but Thunderbird said they were incorrect.

A few times it asked for the PIN for Yahoo, and I clicked I don't know. and it told me to reset it at sign in options but I could not find sign in options anywhere. Please advise, thank you.

Steve at marathonsteve@gmail.com

Hello!

I've installed a couple of dark mode extensions since I can't use Dark Reader and NordPass at the same time due to a bug. I wanted to disable / uninstall them, but I can't find them anywhere when I go to about:addons and they're not showing up in the mini-menu on the toolbar.

Is there a way for me to still find them so that I can remove them?

Thank you very much for your help in advance!

I seem to have accidentally set up tab-groups, on desktop. Probably I fat-fingered a shortcut to group some tabs. This is a function I'll never intentionally use — since I'd rather not cut off my fat fingers, is there a way to permanently shut off tab-groups?

Thank you kindly.

After the last Firefox update, every time I touch my tablet screen the onscreen keyboard pops up. I figured out how to turn the onscreen keyboard off completely, but I don't want that. I want the onscreen keyboard to still pop up when I put the cursor in a search box.

Frequently (Roughly every other time at this point, it was less frequent when the problem first started) when I turn on my computer and open firefox, I end up looking at the attached image (How I have come to loathe it) and find that all of my settings have been reset to the defaults (usually, sometimes its only most of them), and all of my tabs have been closed. Most concerningly it is happening on two different devices. After I fix all my settings I have to close and reopen firefox twice (its almost always twice, if the second time doesnt do it then its about a dozen) and just clicking the X doesnt do anything at all, I have to close it with the task manager. This has been happening for a little over a month.

Facts that might matter: I am using two different windows laptop computers from different manufacturers, by default I do not log into firefox. My previously tabs are saved so I am usually able to restore them but there appears to be a limit because I often lose several. my history is still intact and websites that I am logged into usually remain logged in. my extensions are still there but logged out. I use Nord VPN I have my settings set to always ask me before applying a firefox update.

Things I have tried and still experienced this issue: Logging into different firefox accounts making sure I am logged out of firefox accounts turning off my VPN changing my VPN location browsing with the default settings restarted my computer without changing anything else (Things were still borked). waiting for the next firefox update reverting to a previous update.

While working in Chrome I get desktop notifications from web-based chat applications in my Firefox browser. I would click on the notifications and would be instantly redirected to the Firefox webpage with the new chat. Now when I click on it the Firefox icon in the taskbar just blinks and I have to click on it to open the Firefox window. This just started about 2 weeks ago; I suspect that a Windows update from then may be the culprit. I'm running the latest version of Windows 11 on a HP ProBook 445 G8 Notebook PC.

I am not using any extension, my data clears automatically every 24 hours. I have issues using websites and am told I need to clear my cache or check my extensions. It's neither of these. What is wrong?

My bookmarks previously would be displayed on the left of the screen when I start Firefox. For some reason someone thought it would be an improvement to force me to use another click to show my bookmarks. Forcing the user to make more clicks is NEVER a good design choice. There seems to be no setting for getting my bookmarks displayed by default. Now there is just a setting whether or not to show a "sidebar" with a button I must click to show the bookmarks. Bring back my bookmarks please, or add a setting to allow me to get them back.

Thanks.

In /Library/Preferences/org.mozilla.firefox.plist:

``` <plist version="1.0"> <dict> <key>EnterprisePoliciesEnabled</key> <true /> <key>ExtensionSettings</key> <dict> <key>cloudmetering@snowsoftware.com</key> <dict> <key>install_url</key> <string>https://raw.githubusercontent.com/SnowSoftware/agent-firefox-extension/refs/heads/main/cloudmetering-v1.2.3.xpi</string> <key>installation_mode</key> <string>force_installed</string> </dict> </dict> </dict> </plist>```

In about:policies: {"cloudmetering@snowsoftware.com":{"installation_mode":"blocked","install_url":"https://raw.githubusercontent.com/SnowSoftware/agent-firefox-extension/refs/heads/main/cloudmetering-v1.2.3.xpi"}}

The plist file did read "blocked" at one point, but it no longer does. Why isn't firefox picking up the new value from the plist file? Restarting/refresing FF has not helped so far.