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Since I upgraded to 20.0, many keyboard shourtcuts dont work in the browser window: CTRL-C, CTRL-V, etc.

  • 3 replies
  • 9 have this problem
  • 10 views
  • Last reply by ecolog.is

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Many shortcut keys don't work in various apps/sites in the browser window:

CTRL-C, RIGHT/LEFT/UP/DOWN-arrows, BACKSPACE (to go back), CTRL-D, CTRL-T, TAB to go from field to field, etc.

Using the menu, commands like COPY and PASTE work fine, while CTRL-C and CTRL-V do not work.

Real pain... (since upgrade to V20 a few days ago)

Following another suggestion here, I went into about:config, and disabled the parameter "allowclipboardhelper.tabs.disabled" set to "false". No changes.

I'm on Mac OSX 10.7.5 (Lion).

Many shortcut keys don't work in various apps/sites in the browser window: CTRL-C, RIGHT/LEFT/UP/DOWN-arrows, BACKSPACE (to go back), CTRL-D, CTRL-T, TAB to go from field to field, etc. Using the menu, commands like COPY and PASTE work fine, while CTRL-C and CTRL-V do not work. Real pain... (since upgrade to V20 a few days ago) Following another suggestion here, I went into about:config, and disabled the parameter "allowclipboardhelper.tabs.disabled" set to "false". No changes. I'm on Mac OSX 10.7.5 (Lion).

Chosen solution

hello,

Thanks a lot. And thanks for the speedy answer!

I did as advised, and restarted a few times enabling or disabling addons to isolate the one that generated the issue.

The culprit were:

SEO and Website analysis 1.1 SEOpen 1.2

All looks fine now.

Take care.

Read this answer in context 👍 1

All Replies (3)

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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

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Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

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Chosen Solution

hello,

Thanks a lot. And thanks for the speedy answer!

I did as advised, and restarted a few times enabling or disabling addons to isolate the one that generated the issue.

The culprit were:

SEO and Website analysis 1.1 SEOpen 1.2

All looks fine now.

Take care.