Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

when launching firefox a pdf opens

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

dmli
dmli
more options

I have a user that is running Firefox 3.6.28 when she launches Firefox a PDF opens with it. It is not a tab.

I have a user that is running Firefox 3.6.28 when she launches Firefox a PDF opens with it. It is not a tab.

All Replies (2)

user633449
user633449
more options

First you need to update to Firefox 16.0.2, Firefox 3.6 is no longer supported, and not only is vulnerable to a long list of publicly known security issues, has many hundreds of known bugs and issues. Update Firefox to the latest release.

After updating Firefox, try to Reset Firefox if the issue still exists. Refresh Firefox - reset add-ons and settings

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If it is not a tab then what does she get (maybe attach a screenshot)?

Is this an unfinished download?

In that case try to delete the downloads.sqlite file in the Firefox Profile Folder.

See:

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder